Talitha Tippett

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Called borrowers and told them about different loan options and spoke to them about the benefits of getting a loan. Show the borrowers how they can lower there debt by n getting a lower interest rate. I built a strong and trustworthy relationship with my borrowers so they might feel confident with there decisions. Once theyve chosen the perfect loan I lock there rate.

I called different borrowers and spoke to them about various loan options for lowering their debt by refinancing. I learned how to use loan calculators.

I learned how to read rate sheets. I learned how to transfer information into different pipelines so the loan officer could review them.

• Managed a high volume of calls daily while maintaining professionalism and efficiency.
• Answered calls, took messages, and transferred calls to correct individuals.
• Completed daily cold calling and outreach to build sales pipeline.
• Generated new leads through targeted cold calling efforts, expanding the company''s client base.
• Completed daily and weekly sales reporting using assigned tools.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Qualified leads and set up customer appointments for outside sales team.
• Utilized effective time management strategies to prioritize tasks for optimal productivity.
• Followed up with customers to solicit further sales.
• Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
• Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
• Improved overall call quality by adhering to company guidelines and best practices consistently.
• Built relationships with customers using strong persuasion and active listening skills.
• Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
• Called prospective customers in designated market area to qualify leads.
• Increased customer satisfaction by addressing inquiries and resolving issues promptly.
• Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
• Recorded contact information of customers and potential customers in internal database.
• Developed customized scripts for specific client needs, resulting in higher conversion rates.
• Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
• Built rapport with customers to foster long-term relationships and ensure repeat business.
• Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
• Achieved significant improvements in customer retention through persuasive explanation of product value.