Taliya Mcnabb
Dothan,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Sanitation Worker
Wayne-Sanderson Farms
02.2024 - 03.2024
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Customer Service Representative
Experis
09.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Remote Customer Service Representative
Afni
09.2020 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Represenative
Alorica
03.2021 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Goshen High School
Goshen, AL05.2018
Skills
- Sanitation Regulations
- Chemical Handling
- Hazardous Materials Handling
- Industrial Cleaning
- Customer service
- Etiquette
- Phone etiquette
- Time management
- Fast Food
- Food Service
- Food Prep
- Computer Literacy
Additional Information
SKILLS
• Great customer service
• Great time management
• Proper phone etiquette
• Great communication skills
• Computer Literate
Timeline
Sanitation Worker
Wayne-Sanderson Farms
02.2024 - 03.2024
Customer Service Representative
Experis
09.2023 - 12.2023
Customer Service Represenative
Alorica
03.2021 - 07.2022
Remote Customer Service Representative
Afni
09.2020 - 04.2023
High School Diploma -
Goshen High School
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