Taliya Newsome
Ridgeland,MS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Bringing a diverse range of skills, experience, and knowledge, that has been developed over the years through professional experience. A dedicated and enthusiastic personality with a commitment to excellence. Having a passion for continuous learning.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
07.2023 - 04.2024
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients profiles before dispensing.
- Preparing new prescription and refill requests for patients.
- Dispensing medication to patients per the prescription, or provider's orders.
- Packing and labeling a prescribed medication.
- Processing insurance claims.
- Collect accurate patient information.
Prior Authorization Specialist
CVS Pharmacy
09.2022 - 06.2023
- Streamlined prior authorization processes by implementing efficient tracking systems.
- Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Enhanced communication between healthcare providers and insurance companies, ensuring prompt resolution of issues related to prior authorizations.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Contributed to a high level of customer service by quickly addressing questions or concerns from patients regarding their coverage or denials.
- Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
- Supported team members by providing guidance on complex cases requiring detailed understanding of medical necessity criteria.
Orthodontic Assistant
Dental Clinic
08.2020 - 06.2021
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Ensured high-quality patient care through strict adherence to infection control protocols and sterilization procedures.
- Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
- Supported seamless appointment scheduling by coordinating with front office staff on patient follow-ups and updates.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs and impressions of patients' teeth and mouth.
Patient Care Technician
DaVita
07.2019 - 02.2020
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Reduced infection rates by maintaining strict aseptic techniques during all procedures.
Education
Certification - Dental Assisting
Delta Technical College
Horn Lake, MS08.2020
High School Diploma -
Forest Hill High School
Jackson, MS05.2015
Skills
- Drug safety
- Drug utilization review
- Order Verification
- Workflow Optimization
- Infection Control
- Oral Impressions
- X-Ray Processing
- Data Entry
- Orthodontic instrument knowledge
- Orthodontic study model trimming
- Orthodontic patient follow-up
- Orthodontic records management
- Medicare and Medicaid knowledge
- Authorizations
- Benefit Coverage
- Patient Scheduling
- HIPAA Compliance Knowledge
- Patient Care
- Team Collaboration
- Treatment Documentation
- Specimen handling
- Aseptic Techniques
- Drug Inventory Control
Timeline
Pharmacy Technician
Walgreen's Pharmacy
07.2023 - 04.2024
Prior Authorization Specialist
CVS Pharmacy
09.2022 - 06.2023
Orthodontic Assistant
Dental Clinic
08.2020 - 06.2021
Patient Care Technician
DaVita
07.2019 - 02.2020
Certification - Dental Assisting
Delta Technical College
High School Diploma -
Forest Hill High School
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