Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Taliyah Alston

Owings Mills,MD

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Human Resources Assistant

Randstad/ Everstand
05.2024 - Current
  • Assist with onboarding tasks to ensure new hires are prepared to start on their expected start dates
  • Provide general administrative support to the HR team, including creating files, organizing documents, and filing records
  • Support HR data audits by verifying and filing required documents
  • Accurately enter data into HR databases and submit applications needed to complete required new hire screenings
  • Greet and assist new hires during their training
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Coordinated with recruiters to fill vacancies efficiently, aligning talent acquisition with organizational needs.
  • Checked references for potential candidates.

Virtual Assistant

Amber Bafalie Real Estate
08.2021 - 05.2024
  • Proactively engaged with new leads and clients via text, call, and email to guide them in achieving their goal and address concerns and challenges
  • Assisted with weekly team strategy and motivation calls via Zoom
  • Executed outbound calls to potential leads to contribute to an increase in sales
  • Generated and maintained a database as well as followed up consistently to build relationships with leads
  • Conducted market research to identify potential leads and new cold calling strategies
  • Collaborated with Real Estate sales team to ensure seamless transitions of leads and increase sales opportunities
  • Demonstrated expertise in real estate lead conversion by implementing strategies to get an increase in lead conversion rates
  • Monitored emails, organized inbox, and prioritized messages for client.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.

Child Support Case Manager

Kidd International LLC
01.2024 - 04.2024
  • Maintained and prepared accurate records and documentation of case activities, ensuring compliance with confidentiality regulations
  • Conducted interviews, conferences, and investigations to gather information for the child support orders and modifications
  • Managed a caseload of child support cases, ensuring timely and accurate processing of documentation and case files
  • Provide support and guidance to custodial and non-custodial parents, addressing concerns and explaining legal obligations
  • Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their needs.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Trained new case managers, raising team's overall competency and service delivery standards.
  • Streamlined case documentation procedures, reducing processing time and increasing efficiency.

Customer Service Representative

Social Security Administration
07.2023 - 12.2023
  • Engaged with customers over phone and email to understand requirements and develop customized solutions
  • Managed a high volume of inbound and outbound calls to assist the public with various issues
  • Researched to locate appropriate information to assist customers with various issues
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Verifications Specialist/Analyst

Sterling Check/ Employment Background Investigations
04.2018 - 07.2023
  • Cross trained in multiple departments to process requests via phone support, email support, or chat when needed in a timely and organized manner
  • Handled confidential documents and data with discretion and professionalism
  • Developed and implemented policies and procedures, ensuring compliance with employment laws
  • Properly identify customer needs and proactively use problem-solving skills to answer customer concerns
  • Utilized exceptional communication skills to assist customers by providing confirmations, answering questions, and offering general information
  • Conducted employment, education, reference checks, and activity gap verifications by contacting entities, following standard operating procedures and privacy regulations
  • Acquired information to maintain and update the internal databases for faster turnaround time and improved verification success rate
  • Coordinated with internal support teams in order to comply with the clients order and SLA requirements
  • Connected with international vendors to ensure work was done properly and in appropriate timeframes
  • Consistently meet productivity and quality goals
  • Followed all company policies and procedures to deliver quality work.

General Sales Associate

European Wax Center
09.2017 - 02.2018
  • Maintained front desk operations including scheduling appointments, checking in guests, taking payments, and resolving issues
  • Performed clerical tasks such as stocking, price changes, and cashiering
  • Developed and implemented sales strategies to sell products and wax pass memberships to consistently exceed monthly sales goals
  • Utilized effective time management skills to juggle multiple responsibilities, including sales floor tasks, inventory maintenance, and customer service.
  • Managed cash register transactions accurately while maintaining a fast-paced checkout process for optimal customer satisfaction.
  • Provided expert product knowledge to customers, helping them make informed purchasing decisions that align with their preferences and needs.
  • Developed lasting relationships with clients by consistently following up on purchases or inquiries over time.

Server/ Cashier/ Assistant Manager

Pizza Blitz
10.2015 - 04.2018
  • Oversaw inventory of restaurant
  • Collaborated with management to create new strategies to improve the workplace
  • Assisted with resolving employee concerns and conflicts
  • Created schedules and provided guidance and support for employees
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

General Studies

Bowie State University
Bowie, MD
01.2017

Skills

  • Strong Communication Skills
  • Conflict Resolution
  • Phone Etiquette
  • Punctual
  • Confidentiality and Compliance
  • Customer Service
  • Background Screening
  • Efficient and Detail-Oriented
  • Employee Engagement
  • Time management
  • Ability to work independently and with teams
  • Ability to Multitask in fast-paced environments
  • Self-motivated
  • Email Support
  • Analytical and Organizational
  • Call Documentation
  • Data Entry
  • Auditing
  • ADP and HRIS Systems
  • Automated Systems
  • Record Keeping
  • Scheduling
  • Microsoft Office Suite
  • Administrative Skills
  • Office Administration
  • Maintaining files
  • Docusign
  • Human Resources Support
  • Onboarding Coordination
  • Microsoft Excel

References

References upon request.

Timeline

Human Resources Assistant

Randstad/ Everstand
05.2024 - Current

Child Support Case Manager

Kidd International LLC
01.2024 - 04.2024

Customer Service Representative

Social Security Administration
07.2023 - 12.2023

Virtual Assistant

Amber Bafalie Real Estate
08.2021 - 05.2024

Verifications Specialist/Analyst

Sterling Check/ Employment Background Investigations
04.2018 - 07.2023

General Sales Associate

European Wax Center
09.2017 - 02.2018

Server/ Cashier/ Assistant Manager

Pizza Blitz
10.2015 - 04.2018

General Studies

Bowie State University

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Taliyah Alston