Taliyah Douglas
Douglasville,GA
Summary
Cybersecurity and IT professional with over four years of experience supporting secure systems, resolving technical issues, and strengthening endpoint and network defenses. Known for improving system reliability, reducing security risks, and delivering fast, accurate solutions for users in fast-paced environments. Skilled in vulnerability analysis, malware remediation, firewall troubleshooting, and cross-platform support across Windows, Linux, and macOS. Graduated with a B.S. in Cybersecurity (GPA 3.8) and recognized for strong problem-solving, communication, and continuous learning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Continuum Global Solutions
06.2020 - Current
- Removed malware, performed antivirus remediation, and hardened endpoints for more than 100 systems, reducing repeat incidents.
- Diagnosed and resolved network, connectivity, and firewall issues to restore uptime and secure communication.
- Reviewed system logs to identify configuration issues and potential vulnerabilities across multiple operating systems.
- Guided users on secure practices, reducing preventable technical issues.
- Documented recurring issues and contributed recommendations to improve internal workflows.
Assistant Manager
Arby's
05.2018 - 08.2019
- Managed digital tools used for payroll and reporting, ensuring accuracy and secure handling of sensitive data.
- Trained staff on compliance standards and proper system workflows.
- Improved reporting accuracy and reduced processing errors by refining internal procedures.
Staff Leader
Carmike Cinema
07.2013 - 07.2018
- Performed hardware troubleshooting and projection system maintenance to minimize downtime.
- Ensured secure financial transaction processes and maintained accurate records.
- Supervised staff and resolved operational disruptions to maintain service quality.
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
11.2025
Skills
- Vulnerability Assessment
- Penetration Testing
- Endpoint Hardening
- Malware Removal
- IDS/IPS Concepts
- Log Analysis
- Access Control
- User Security Education
- Active Directory
- DNS
- DHCP
- Wireshark
- Firewall Configuration
- Secure Remote Access
- Network Troubleshooting
- VMware
- Metasploit
- Python
- JavaScript
- C
- Ticketing & Documentation Systems
- Analytical Thinking
- Customer Support
- Incident Handling
- Process Improvement
- Clear Communication
Core Technical Skills
Vulnerability Assessment, Penetration Testing, Endpoint Hardening, Malware Removal, IDS/IPS Concepts, Log Analysis, Access Control, User Security Education, Active Directory, DNS, DHCP, Wireshark, Firewall Configuration, Secure Remote Access, Network Troubleshooting, VMware, Metasploit, Python, JavaScript, C++, Ticketing & Documentation Systems, Analytical Thinking, Customer Support, Incident Handling, Process Improvement, Clear Communication
Relevant Projects And Accomplishments
- Secure Web Application Build, Designed a small web application with access controls, password protection, and data encryption, improving overall security posture.
- Vulnerability Assessment Lab, Identified and resolved multiple weaknesses using ethical hacking tools, reducing the attack surface by approximately 40%.
- Firewall & IDS Configuration, Created and tested firewall rules and IDS alerts to block common attack attempts during simulated threat scenarios.
- Threat Simulation, Conducted penetration testing using Metasploit and Wireshark to study attacker behavior and recommend corrective actions.
Certification
- CompTIA Security+, In Progress
- CompTIA CySA+, Planned
Timeline
Technical Support Specialist
Continuum Global Solutions
06.2020 - Current
Assistant Manager
Arby's
05.2018 - 08.2019
Staff Leader
Carmike Cinema
07.2013 - 07.2018
Bachelor of Science - Cybersecurity
Southern New Hampshire University