Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taliyah Ellis

Metairie,LA

Summary

I have great costumer service skills and have 5+ years. Reliable professional with vast experience in the airline industry. Proven ability to provide outstanding customer service and ensure passenger safety during flights. Possesses excellent communication and problem-solving skills. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Elevated to Aircraft Lead Agent at Delta Airline within two and a half years, demonstrating exceptional leadership and customer service skills. Achieved Employee of the Month for outstanding safety adherence and service excellence. Aspiring to advance as a flight attendant, committed to enhancing passenger experience with proven problem-solving abilities and a focus on safety. Goal-driven and skilled individual offering a few years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below and above wing airline services. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through a few years of aviation experience. Hardworking person with skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in .

Overview

13
13
years of professional experience

Work History

Ramp Agent

Delta Airline
01.2022 - Current
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Guided aircraft into and out of parking positions using hand signals.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Connected electrical power unit and hoses to aircraft.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.


Unemployed

Unemployed
09.2019 - 12.2022
  • I had trouble finding a job because of Covid - 19 was going on around that time.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.

Mail Handler Assistant

Post Office
05.2019 - 08.2019
  • Enhanced workplace safety by routinely inspecting mail handling equipment and reporting any issues or malfunctions.
  • Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
  • Implemented quality control procedures for proper packaging materials usage, minimizing waste while maintaining protection of mailed items.
  • Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
  • Supported team members in managing high-volume periods, effectively reducing delays in mail distribution.
  • Operated various types of machinery used in the mail handling process safely and efficiently.
  • Provided excellent customer service when assisting individuals with inquiries regarding package status or mailing procedures.

Sales Associate/ Softlines

Target
09.2017 - 04.2019
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Built relationships with customers to encourage repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.

Public Safety Officer

SMG Management
06.2015 - 08.2017
  • Protects highly valuable property, Patrols an assigned area and/or stands a fixed post, Performs security checks of buildings and ground, Checks people on the premises to determine if they are authorized to be present on SMG property, Completes incident reports,Conducts preliminary investigations to incidents, Intervenes in disturbances/incidents to maintain peace or restore order.

Student

Student
08.2011 - 05.2015
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Completed rigorous readings as directed to support unit learning goals.
  • Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
  • Increased student participation by incorporating group activities and peer feedback sessions.

Education

High School Diploma -

West Jefferson High School
Harvey, LA
05.2015

Skills

  • Safety Procedures
  • Customer Service
  • Team Leadership
  • Problem-Solving
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Willing to Learn
  • Lifting and sorting
  • Problem-solving abilities
  • Time Management
  • Multitasking
  • Excellent Communication
  • Organizational Skills

Career Focus:

  • I'm a ramp agent that has been with Delta for two in a half years now I went from being a regular ramp agent to becoming an ALA (aircraft lead agent) Shortly after becoming an ALA, I became employee of the month Now I want to become a flight attendant My dreams for working at Delta was to always move up and becoming a flight attended I love helping people and giving them a great experience Most important doing it while being safe at all times I want to keep working for a company that always put safety first at all times Also i want to keep providing excellent custer service and offer the opportunity for advancement

Timeline

Ramp Agent

Delta Airline
01.2022 - Current

Unemployed

Unemployed
09.2019 - 12.2022

Mail Handler Assistant

Post Office
05.2019 - 08.2019

Sales Associate/ Softlines

Target
09.2017 - 04.2019

Public Safety Officer

SMG Management
06.2015 - 08.2017

Student

Student
08.2011 - 05.2015

High School Diploma -

West Jefferson High School
Taliyah Ellis