Ta'Liyah Gordon
Cheddars Scratch Kitchen
HOUSTON
5
years of professional experience
Motivated team leader with a versatile background in customer service and logistics. Known for strong multitasking abilities and effective training techniques, contributing to staff development and operational improvements. Ready to leverage expertise for impactful results in service-oriented roles.
Work History
Freight Agent
7 Months- Coordinated freight logistics to optimize shipment schedules and reduce delays.
- Facilitated communication between carriers and clients to enhance service delivery.
- Managed inventory tracking systems to ensure accurate shipment records.
- Trained new staff on operational procedures and compliance standards.
Server/ToGo Specialist
4 Years 7 Months- Provided outstanding hospitality to over 75 guests daily in a high-pressure environment, addressing complaints swiftly.
- Assisted in training new staff on restaurant procedures and menu details.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed accurate order processing and packaging for to-go customers, ensuring efficiency in service delivery.
- Collaborated with kitchen staff to streamline food preparation and enhance order accuracy.
Starbucks Shift Supervisor
1 Year- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Coordinated staffing schedules to optimize labor resources during peak service hours.
Starbucks Barista
4 Months- Trained new baristas on coffee preparation techniques and customer service standards.
- Managed inventory levels and ordered supplies to ensure operational efficiency.
- Developed specialty beverage recipes, enhancing menu offerings and customer satisfaction.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
Elderly Caregiver
8 Months- Provided compassionate care and support to elderly clients, enhancing daily living experiences.
- Assisted with personal hygiene, meal preparation, and medication management for diverse client needs.
- Developed and implemented individualized care plans, ensuring adherence to healthcare protocols.
- Monitored clients' health conditions, promptly reporting changes to healthcare professionals.
Security Officer
2 Months- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms and emergencies, executing established protocols.
- Assisted in training new staff on safety procedures and emergency response plans.
Education
High School Diploma
- Awarded [Math Models] 2020-2021
Skills
Transportation planning
Strong work ethic
Exceptional customer service
Cash handling
Strong multitasking
Quick learner
Timeline
Freight Agent
PrimeFlight
01.2026 - CurrentRead More
Starbucks Shift Supervisor
OTG Management
09.2024 - 09.2025Read More
Starbucks Barista
OTG Management
05.2024 - 09.2024Read More
Security Officer
BlackHawk Security Services Inc
08.2023 - 10.2023Read More
Elderly Caregiver
Novellus Living
03.2023 - 11.2023Read More
Server/ToGo Specialist
Cheddars Scratch Kitchen
01.2022 - CurrentRead More
Nimitz High School
High School Diploma
Read More