Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taliyah Harris

Atlanta,GA

Summary

Friendly IT Support Specialist with background in troubleshooting, network management, and customer service. Experienced in providing technical support to both on-site and remote teams across various operating systems. Strengths include strong analytical skills, ability to multitask and adapt quickly to new technologies. Previous roles involved enhancing system performance, improving end-user experience, and contributing to team-oriented problem resolution efforts.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Twelve hotel
Atlanta, GA
01.2021 - Current
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Assisted in training new servers.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Presented menus and answered questions regarding items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Responded to ad hoc cleaning duties at end of shift.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

IT Specialist

Genpact
Atlanta, GA
01.2023 - 04.2025
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Investigated system errors to determine root cause of issue and implement solutions accordingly.
  • Developed and delivered training sessions to customers on how to use products more effectively.
  • Maintained positive working relationship with fellow staff and management.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Monitored system performance and implemented preventive maintenance procedures.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Resolved hardware issues including replacing parts as necessary.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.

Help Desk Support Specialist

Nationwide
Atlanta, GA
01.2024 - 12.2024
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Resolved Level 1 technical issues with software, hardware and peripherals.
  • Performed daily system monitoring to verify the integrity and availability of all hardware resources.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Configured network settings including IP addresses and DNS servers on a variety of devices such as routers, switches, firewalls.
  • Responded to customer inquiries via phone, email, or chat support.
  • Collected, analyzed and reported on data for use in operational planning.

Banking Specialist

Goldman Sachs
Atlanta, GA
02.2023 - 11.2024
  • Provided financial advice to clients, helping them make informed decisions about savings, loans, and investment products.
  • Prepared official checks for customer and internal bank needs.
  • Performed risk assessments on loan applications and investments, minimizing financial losses.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
  • Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.

Client Support Technician

Marriot Hotel
Atlanta, GA
04.2020 - 01.2024
  • Respond to client inquiries and provide technical assistance across platforms (iPhone, email, ticketing system).
  • Diagnose and troubleshoot hardware, software, and network-related issues.
  • Guide users through step-by-step solutions, or escalate to tier 2/3 support.
  • Collaborate with other departments (IT, Product, Sales) to ensure customer satisfaction.
  • Maintained up-to-date case documentation for future reference.
  • Developed and delivered training sessions to customers on how to use products more effectively.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.

Data Entry Clerk

New Acquisitions
Atlanta, GA
04.2020 - 09.2022
  • Followed data program techniques and procedures to maintain data entry requirements.
  • Screened and regularly answered calls to provide assistance to important clients.
  • Identified, corrected, and reported data entry errors.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
  • Prepared source data by compiling necessary documents, files and information at start of each new project.
  • Identified discrepancies between source documents and entered data.
  • Analyzed and processed current data records to provide detailed reports.

Sales Manager

Red Wine & Spirit
Atlanta , GA
09.2018 - 04.2020
  • Supported sales team members to drive growth and development.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Coached, developed and motivated team to achieve revenue goals.
  • Oversaw regional and local sales managers and staff.

Education

Bachelor of Science - Computer Science

Georgia Gwinnett College
Lawrenceville, GA
05-2027

Certificate - It Technicians

PerScholas
Atlanta, GA
12-2025

High School Diploma -

Westlake Highschool
Atlanta, GA
05-2017

Skills

  • Network troubleshooting
  • Data analysis
  • Technical support
  • Customer service
  • User training
  • Programming languages
  • Systems and software expertise
  • Hardware configuration
  • Software installation
  • Microsoft office
  • Active listening
  • Decision-making
  • Organization and time management
  • Cultural awareness
  • System administration
  • Customer support

Certification

  • Currently pursuing my Comptia A+ Certification

Timeline

Help Desk Support Specialist

Nationwide
01.2024 - 12.2024

Banking Specialist

Goldman Sachs
02.2023 - 11.2024

IT Specialist

Genpact
01.2023 - 04.2025

Server

Twelve hotel
01.2021 - Current

Client Support Technician

Marriot Hotel
04.2020 - 01.2024

Data Entry Clerk

New Acquisitions
04.2020 - 09.2022

Sales Manager

Red Wine & Spirit
09.2018 - 04.2020

Bachelor of Science - Computer Science

Georgia Gwinnett College

Certificate - It Technicians

PerScholas

High School Diploma -

Westlake Highschool

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Taliyah Harris