Taliyah Rickards
Philadelphia,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Goat Logistics
10.2023 - 03.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
Customer Service Representative
Wawa
02.2023 - 10.2023
Account Manager
Inspire Clean Energy
10.2022 - 02.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
- Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Pharmacy Technician
Humana
11.2021 - 10.2022
- Pharmaceutical Distribution
- Specialty Dispensing Ops
- Proper labeling procedures
- Pharmacy operations
- Verified and filled over 500 prescriptions per day in busy Mail Order
- Prescription verification
- Responsible for ordering, stocking and organizing all Technician
- Troubleshooting malfunctioning Supplies equipment
- Implemented process changes to improve efficiency & quality
- Stocking shelves
- Participated in drug company training sessions to improve skills and boost pharmacy knowledge
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Education and Training
- Motivated and encouraged team members to communicate more openly
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
PHARMACY TECHNICIAN
CVS Pharmacy
11.2020 - 11.2021
- Teamed with peers, technicians and pharmacists to prioritize and completeorders
- Created new customer profiles and updated changes such as demographics,allergies and new medications inpharmacy computer systems
- Interpreted and processed medication orders under supervision of pharmacist
- Inspected medication storage locations to monitor drug expiration dates andsupply adequate inventory
- Received and verified daily incoming drug inventories, reported discrepancies andlogged items into inventorysystem
- Assisted pharmacist with clearing high volume of prescriptions and responded tocustomer questions
- Refilled medications, offered insight into over-the-counter products and verifiedinsurance benefits
- Transmitted claims to insurance companies for payment and reconciled EOBs
- Prepared prescription transfers to other pharmacies
- Flagged potential drug interactions and allergies to prescribed medications forpatients with different healthconditions
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoiddata compromises
- Maintained clean and organized pharmacy shelving and work areas
- Managed inventories, rotated stock, removed expired or damaged drug productsand resolved discrepancies in drugcounts
- Performed wide range of pharmacy operations with strong commitment toaccuracy, efficiency and service quality
- Consulted with customers via telephone or in-person to assist with navigatingpharmacy systems and completing
- Resume Received Schedule Interview Contact Me Quicklyrequests
- Received, reviewed, dispensed and labeled over a 150 prescriptions daily
- Requested scripts from doctors and verified insurance and coding.
Customer Service Representative
CUSTOMER SERVICE, Wawa
06.2019 - 03.2020
- Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order
- Sanitized dining ware and kitchen equipment according to health code standards
- Leaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Helped customers complete purchases, locate items Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
- Followed standardized procedures for issuing cash refunds
- Entered all sales into cash register to record purchases
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
- Interacted with customers and resolved customer complaints with friendly, service-oriented support
- Performed timely sales transactions Maintained top-notch client servicing standards and overall satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
CUSTOMER SERVICE ASSOCIATE
Burger King
01.2019 - 05.2019
- Exceeded service objectives by applying proven
- Excellent customer service and sales best practices
- Conflict Resolution
- Checked prices for customers and processed
- Items sold by scanning barcodes
- Counted cash drawer at start and end of each Customer service shift, accountingfor errors and resolving
- Operated cash register for cash, check and credit card transactions
- Prevented food spoilage by monitoring dates
- Internet Skills
- Rotating stock and following proper storage procedures
- Promoted new or high-value food items by Issue receipts
- Creating attractive displays in cases and other customer-facing areas
- Multi-tasking
- Replenished condiments, coffee, other beverages and general supplies whilemaintaining cleanliness of service areas
- Organizational Skills
- Using downtimes to prepare ingredients and restock supplies for expected busyperiods
- Established and maintained clean and comfortable environments by, cleaningwindows and dusting
- Safety Picked up trash from parking lot and garden areas to keep those areasfree of debris
CUSTOMER SERVICE ASSOCIATE CASHIER
AMC MARPLE
04.2017 - 08.2018
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments Phone Issue receipts, refunds, credits,or change due to customers
- Answer customers' questions, and provide information on procedures or policies
- Sell tickets and other items to customers
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and skills complete other generalcleaning duties, such as mopping floorsand emptying trash cans
- Ability to Work Under pressure
- Identify prices of goods, services or admission, using calculators, cash registers
- Cooking and serving food to customersin a timely fashion
- Decision Making
- Assist with duties in other areas of the store, such as Very Good ripping tickets,and operating box office
- Time Management
- Cleaning up theaters after every movie showing
- Finding customers lost items and logging them in at customer service
- Replacing empty soda machines
- Monitor checkout stations to ensure that they have adequate cash available andthat they are staffed appropriately
- Maintain sanitation, health, and safety standards in work areas Clean foodpreparation areas, cooking surfaces, andutensils
- Verify that prepared food meets requirements for quality and quantity
- Clean, stock, and restock workstations and display cases
- Teamwork
- Cook the exact number of items ordered by each customer, working on severaldifferent orders simultaneously
- Serve orders to customers at counters
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Monitor food distribution, ensuring that meals are delivered to the correctrecipients and that responsible guidelines,such as those for special diets, are followed
- Load Stock service stations with items such as ice, napkins, or straws
- Total checks, present them to customers, and accept payment for services
Education
Associate of Science - Health Studies
Community College of Philadelphia
Philadelphia, PA04.2025
AGORA CYBER CHARTER SCHOOL
King of Prussia, PA2018
Skills
- Stocking shelves
- Verifying orders
- Ordering and stocking medications
- Point of sale systems proficiency
- Insurance billing
- Resolving customer issues
- Labeling prescriptions
- Problem-solving skills
- Workflow Optimization
- Proper labeling procedures
- Customer Service
- Credit card payment processing
- Verbal Communication
- Problem Resolution
- Retail sales customer service
- Stockroom procedures
- Mileage Tracking
- Order Verification
- Vehicle Maintenance
- Load Balancing
- Dispatch Communication
Timeline
Delivery Driver
Goat Logistics
10.2023 - 03.2024
Customer Service Representative
Wawa
02.2023 - 10.2023
Account Manager
Inspire Clean Energy
10.2022 - 02.2023
Pharmacy Technician
Humana
11.2021 - 10.2022
PHARMACY TECHNICIAN
CVS Pharmacy
11.2020 - 11.2021
Customer Service Representative
CUSTOMER SERVICE, Wawa
06.2019 - 03.2020
CUSTOMER SERVICE ASSOCIATE
Burger King
01.2019 - 05.2019
CUSTOMER SERVICE ASSOCIATE CASHIER
AMC MARPLE
04.2017 - 08.2018
Associate of Science - Health Studies
Community College of Philadelphia
AGORA CYBER CHARTER SCHOOL
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