Summary
Overview
Work History
Education
Skills
Timeline
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TALIYAH RICKARDS

Philadelphia,PA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Infant Nanny

Care.com Inc
Plymouth Meeting, PA
07.2024 - Current
  • Encouraged safe, positive behavior by redirecting children to take positive action.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Engaged children with games and puzzles to promote mental development and enjoyment.
  • Observed children during snack time to prevent choking.
  • Provided safe transportation to and from activities and events.
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Cooked nutritious meals to promote healthy diet and nutrition.

Direct Support Professional Caregiver

Delta-t Group
Cherry Hill, NJ
04.2024 - 06.2024
  • Supported bathing, dressing and personal care needs.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Assisted with meal planning to meet nutritional plans.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Used approved crisis intervention techniques in emergency situations.
  • Transported clients to doctor's appointments and errands.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.

Delivery Driver

Goat Logistics
Bensalem, PA
10.2023 - 03.2024
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools
  • Maintained strong relationships with clients through proactive communication and personalized service
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion
  • Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable
  • Completed on-time deliveries by choosing best and most efficient routes
  • Delivered packages to customer doorsteps and business offices
  • Maintained upbeat, positive attitude in busy, customer-focused environment
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Operated vehicle safely in highly congested areas with no traffic violations
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods
  • Expedited deliveries to meet customer deadlines and requirements
  • Loaded truck and properly secured items to prevent damage for deliveries.

Customer Service Representative

Wawa
Bala Cynwyd, PA
02.2023 - 10.2023
  • Increased sales revenue by developing and implementing effective sales strategies
  • Built long-lasting client relationships through excellent customer service and consistent follow-ups
  • Led a successful sales team by providing motivational coaching and performance-based incentives
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates
  • Increased sales revenue by implementing targeted marketing strategies and effective sales techniques
  • Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish
  • Directed sales support staff in administrative tasks to help sales reps close deals
  • Developed sales strategy based on research of consumer buying trends and market conditions.

Account Manager

Relentless Marketing Solutions
Philadelphia, PA
10.2022 - 02.2023
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Built and maintained productive relationships with customers and internal partners.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Collaborated with sales team to collectively drive growth and market share.
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
  • Pitched to new clients by leveraging client base and targeting strategic partnerships.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • Negotiated contracts and closed agreements to maximize profits.
  • Produced sales documents, finalized deals and filed records.

Pharmacy Technician

Humana
Sharon Hill, PA
11.2021 - 10.2022
  • Verified and filled over 500 prescriptions per day in busy Mail Order
  • Responsible for ordering, stocking and organizing all Technician Supplies equipment
  • Implemented process changes to improve efficiency & quality
  • Participated in drug company training sessions to improve skills and boost pharmacy knowledge
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.

Pharmacy Technician

CVS Pharmacy
11.2020 - 11.2021
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems
  • Interpreted and processed medication orders under supervision of pharmacist
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits
  • Transmitted claims to insurance companies for payment and reconciled EOBS
  • Prepared prescription transfers to other pharmacies
  • Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
  • Maintained clean and organized pharmacy shelving and work areas
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
  • Received, reviewed, dispensed and labeled over a 150 prescriptions daily
  • Requested scripts from doctors and verified insurance and coding.

Customer Service Representative

Wawa
Collingdale, PA
06.2019 - 03.2020
  • Sanitized dining ware and kitchen equipment according to health code standards
  • Leaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Helped customers complete purchases, locate items Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
  • Followed standardized procedures for issuing cash refunds
  • Entered all sales into cash register to record purchases
  • Welcomed and greeted customers and offered friendly, knowledgeable assistance
  • Interacted with customers and resolved customer complaints with friendly, service-oriented support
  • Performed timely sales transactions Maintained top-notch client servicing standards and overall satisfaction
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Associate Cashier

Burger King
01.2019 - 05.2019
  • Exceeded service objectives by applying proven Excellent customer service and sales best practices
  • Checked prices for customers and processed Items sold by scanning barcodes
  • Counted cash drawer at start and end of each Customer service shift, accounting for errors and resolving
  • Operated cash register for cash, check and credit card transactions
  • Promoted new or high-value food items by Issue receipts
  • Creating attractive displays in cases and other customer-facing areas

Customer Service Associate Cashier

AMC MARPLE
04.2017 - 08.2018
  • Assist customers by providing information and resolving their complaints
  • Greet customers entering establishments Phone Issue receipts, refunds, credits, or change due to customers
  • Answer customers' questions, and provide information on procedures or policies
  • Maintain clean and orderly checkout areas and skills complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Identify prices of goods, services or admission, using calculators, cash registers
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately

Education

Associate of Science - Health Studies

Community College of Philadelphia
Philadelphia, PA
04.2025

AGORA CYBER CHARTER SCHOOL
King of Prussia, PA
01.2018

Skills

  • Verifying orders
  • Credit card payment processing
  • Verbal Communication
  • Ordering and stocking medications
  • Problem Resolution
  • Point of sale systems proficiency
  • Retail sales customer service
  • Insurance billing
  • Resolving customer issues
  • Labeling prescriptions
  • Order Verification
  • Problem-solving skills
  • Workflow Optimization
  • Load Balancing
  • Proper labeling procedures
  • Dispatch Communication
  • Customer Service
  • Customer Relations
  • Teamwork
  • Ability to work under pressure
  • Decision Making
  • Multi-tasking

Timeline

Infant Nanny

Care.com Inc
07.2024 - Current

Direct Support Professional Caregiver

Delta-t Group
04.2024 - 06.2024

Delivery Driver

Goat Logistics
10.2023 - 03.2024

Customer Service Representative

Wawa
02.2023 - 10.2023

Account Manager

Relentless Marketing Solutions
10.2022 - 02.2023

Pharmacy Technician

Humana
11.2021 - 10.2022

Pharmacy Technician

CVS Pharmacy
11.2020 - 11.2021

Customer Service Representative

Wawa
06.2019 - 03.2020

Customer Service Associate Cashier

Burger King
01.2019 - 05.2019

Customer Service Associate Cashier

AMC MARPLE
04.2017 - 08.2018

Associate of Science - Health Studies

Community College of Philadelphia

AGORA CYBER CHARTER SCHOOL

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TALIYAH RICKARDS