Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Taliyah Ruffin

Summary

Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests. Goal-driven Civil Engineer leader with dynamic management skills. Few months work of coordinating large teams on high-level projects. Dedicated visual artist with strong understanding of photography equipment and techniques. Skilled in capturing and editing stunning images with keen eye for detail. Creative and committed to telling stories through photographs. Friendly and reliable individual offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Very ambitious and focused well considered team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.

Overview

6
6
years of professional experience

Work History

Photographer

Imaginola
03.2018 - 11.2020
  • Communicated and networked with 50+ people at events
  • Promoted customer loyalty and consistent sales through friendly and knowledgeable service
  • Took photos from different angles and perspectives to capture perfect images.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Photographed high-quality images for various print and digital projects.
  • Planned and prepared for on-location and studio shoots.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts
  • Offered image proofs to help clients choose best photos from shoots
  • Captured stunning images for variety of projects
  • Selected and set up appropriate props, backdrops, and lighting.
  • Customized photography strategies based on intended use and client preferences.
  • Collaborated with other photographers and videographers to capture special events.
  • Assisted clients with creative ideas for photography needs.

Cashier

Roberts Fresh Market
08.2019 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Upsold additional products and services to customers, increasing revenue.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Civil Engineering Intern

Stantec
05.2019 - 08.2019
  • Networked with professionals to secure the internship
  • Participated in various activities, including presentations and site visits
  • Worked on group activities, analyzed blueprints, and gained valuable insights into civil engineering
  • Collected and entered data, and applied technical principles and theories to assist in interpreting and analyzing data.
  • Accompanied senior technical staff for on-site inspections during construction, learning how to communicate design requirements with contractors and equipment suppliers.
  • Assisted project engineers with grading and roadway design, stormwater management system design and erosion and sediment control design.
  • Compared investigation findings to relevant studies and federal regulations to assess compliance, drafting reports to document results and present findings.
  • Assisted with graphical representations of civil structural designs.
  • Evaluated specifications for facilities design to determine compliance with standards.
  • Conferred with Architects personnel to prepare design plans.
  • Provided technical documents to plan work and address concerns for on-going projects.
  • Identified and resolved potential structural issues.
  • Displayed strong communication and interpersonal skills while visiting clients, jobsites and consultant offices to support project and business development needs.
  • Adhered to timelines to meet quality assurance targets.

Stocker

Walmart
06.2020 - 10.2020
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Consistently lifted materials weighing as much as 80 pounds.
  • Processed and packaged stock items for customer purchases.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Stocked designated items on shelves, end caps and displays.
  • Kept work areas neat, clean and free from debris.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked shelves to match planogram images and instructions.
  • Greeted store customers and discussed needs.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.

Cashier

Rouses
10.2020 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Checked personal identifications during alcohol and tobacco sales.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Upsold additional products and services to customers, increasing revenue.
  • Tallied cash drawer at beginning and end of each work shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.

Lube Technician

Take 5 Oil Change
03.2021 - 07.2021
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Greeted customers and answered questions about oil changes and other services.
  • Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Suggested additional services to customers in order to meet upsell goals.
  • Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.

Valet Supervisor

Bourbon Orleans Hotel
08.2021 - Current
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Resolved customer complaints through calm, constructive communication.
  • Provided punctual, polite valet services to uphold professional standards.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Answered guest's questions about property amenities and services.
  • Entered guest vehicle information and location in computerized valet parking system.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Issued and collected claim tickets and processed valet parking fees.
  • Inspected vehicles to verify condition ahead of customer returns.
  • Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
  • Logged and documented parked vehicle details for accurate records.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Monitored and documented guest traffic flow in valet lot.
  • Arranged special transportation for guests and booked taxis and business-class vehicles.
  • Helped guests unload and load luggage.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
  • Motivated workers to exceptional performance through implementation of new strategies.

Education

Associates in General Studies - Construction Management

Delgado Community College
New Orleans, LA
05.2025

High School Diploma -

Edna Karr High School
New Orleans, LA
05.2020

Skills

  • Cash Register Operations
  • Positive Reinforcement
  • Staff Support
  • Customer Accounts Management
  • Providing Feedback
  • Communications Strategies
  • Corrective Actions
  • Issue Escalation
  • Maintaining Clean Work Areas
  • Operational Reports
  • Stock Control
  • Brand Loyalty
  • Client Support
  • Efficient Service
  • Team Meetings
  • Operational Procedures
  • Creative Solutions
  • Defensive Strategies
  • Customer Inquiries
  • Critical Thinking
  • Stock Organization
  • Valet Services
  • Car Parking
  • Guest Flow Management
  • Drive Vehicles
  • Hospitality Management
  • Complex Problem-Solving
  • Arts and Culture
  • Safety Awareness
  • Manual and Automatic Driving
  • Dynamic Communication Skills
  • Baggage Labeling and Storage
  • Team Support
  • Inspect Vehicles
  • Performance Feedback
  • Professional Relationships
  • Process Payments
  • Service Quality
  • Loading and Unloading
  • Compliance Understanding
  • Company Guidelines
  • Site Inspection
  • Data Collection
  • Microsoft Office
  • Report Preparation

Additional Information

Gymnast, Clothing brand owner, Motivational Speaker

Languages

English

Timeline

Valet Supervisor

Bourbon Orleans Hotel
08.2021 - Current

Lube Technician

Take 5 Oil Change
03.2021 - 07.2021

Cashier

Rouses
10.2020 - 03.2021

Stocker

Walmart
06.2020 - 10.2020

Cashier

Roberts Fresh Market
08.2019 - 04.2020

Civil Engineering Intern

Stantec
05.2019 - 08.2019

Photographer

Imaginola
03.2018 - 11.2020

Associates in General Studies - Construction Management

Delgado Community College

High School Diploma -

Edna Karr High School

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Taliyah Ruffin