Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Taliyah Sturns

Hockley,TX

Summary

Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

iQor
06.2023 - 07.2025
  • Provided first-class customer support by addressing inquiries, troubleshooting technical issues, and managing service requests exclusively within a high- volume call center environment.
  • Expertly utilized product knowledge to efficiently resolve complex customer concerns and deliver timely solutions.
  • Consistently met or exceeded call center metrics, including call handling times, customer satisfaction scores, and issue resolution rates

Cashier

Kroger
02.2019 - 12.2024
  • Assisted customers with product inquiries, enhancing overall shopping experience through effective communication.
  • Managed inventory levels, restocking shelves promptly to maintain store organization and product availability.
  • Trained new cashiers on register operations and customer service best practices, fostering team development.
  • Monitored self-checkout stations, providing support to customers and resolving issues to ensure seamless operations.
  • Ensured compliance with health and safety regulations at checkout areas, maintaining a safe environment for customers and staff.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Bellaire Highschool
Bellaire, TX
06.2023

Skills

  • Technical skills
  • Flexibility
  • Analytical thinking and problem resolution
  • Effective communication
  • Efficient time management
  • Ability to juggle tasks
  • Leadership qualities
  • Client support
  • Strategic marketing
  • Rapid learner
  • Microsoft Office expertise
  • Communication

Websites

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Timeline

Customer Service Representative

iQor
06.2023 - 07.2025

Cashier

Kroger
02.2019 - 12.2024

High School Diploma -

Bellaire Highschool

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