Taliyah West
Indianapolis,IN
Summary
Experienced worker with over 4 years of experience in retail/customer service and food industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Team Member
Chick-Fil-A Inc.
Indianapolis, IN
09.2019 - 01.2021
- Assisted 60+ guests per day, praised by management for excellent service Received promotion to become leader of closing group within store Helped aid in breaking record of 2000 cars in drive thru.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Educated customers on promotions to enhance sales.
- Efficiently processed new orders, completing 60+ daily transactions with remarkable accuracy.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Increased customer loyalty and retention.
Barista
Starbucks Barista
Stabucks Coffee Company
Indianapolis, IN
03.2019 - 09.2019
- Providing quality customer service.
- Checking orders for accuracy.
- Restocking fridges.
- Warming food in oven.
- Completing checklists.
- Cleaning establishment during and after hours.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Created original artwork for specials board display daily.
Cashier/Sales Associate
Giant Eagle, Inc
Indianapolis, IN
12.2017 - 09.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Greet customers entering establishments.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Front End Cashier
Kroger Stores
Indianapolis, IN
05.2017 - 10.2017
- Scan items, bag groceries, inform customers on sales, scan coupons.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Facilitated cash, check and credit transactions on cash register with 90% accuracy.
- Gathered shopping baskets and carts and relocated to designated areas.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Seasonal Associate
Macy's
Indianapolis, IN
10.2016 - 01.2017
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints Greet customers and ascertain what each customer wants or needs.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Hostess
District Tap
Indianapolis, IN
07.2016 - 10.2016
- Greet guests and seat them at tables or in waiting areas.
- Provide guests with menus.
- Answer telephone calls and respond to inquiries or transfer calls.
- Operate cash registers to accept payments for food and beverages.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 20%.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 40%.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Server
The Forum
Indianapolis, IN
05.2016 - 09.2016
- Had to write down orders in a notepad.
- Remember tables and guests.
- Set up tables before and after guests leave.
- Carry heavy trays.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cashier
Paradise Bakery
01.2014 - 12.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Greet customers entering establishments.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Education
High school - undefined
North Central High School
08.2014 - 05.2017
Skills
Basic Computer Skills (5 years)undefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of 40 in the development of Chick Fil A's first closing team in Indiana.
Timeline
Team Member
Chick-Fil-A Inc.
09.2019 - 01.2021
Barista
Starbucks Barista
Stabucks Coffee Company
03.2019 - 09.2019
Cashier/Sales Associate
Giant Eagle, Inc
12.2017 - 09.2018
Front End Cashier
Kroger Stores
05.2017 - 10.2017
Seasonal Associate
Macy's
10.2016 - 01.2017
Hostess
District Tap
07.2016 - 10.2016
Server
The Forum
05.2016 - 09.2016
High school - undefined
North Central High School
08.2014 - 05.2017
Cashier
Paradise Bakery
01.2014 - 12.2015
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