Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Taliyah White

Columbus,OH
Taliyah White

Summary

A detail-oriented team player with strong organizational skills, who is passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
years of professional experience

Work History

AMN Services LLC.

Credentialing Analyst I
03.2022 - Current

Job overview

  • Acquiring and maintaining relevant compliance documentation for Healthcare Provider candidates on assignment with client facilities to ensure on-time start dates.
  • Auditing files for compliance and escalating concerns to clients.
  • Creating and updating weekly spreadsheet reports for clients on expiring compliance documents for healthcare professionals on assignment and upcoming starts for their facilities.
  • Reviewing licensure, certifications, screens, and other critical documents.
  • Utilizing technical skills within internal programs and Excel while also practicing high-level customer service with internal and external customers.
  • Coordinating medical testing, federal and state background checks, and case logs based on client facilities' requirements.
  • 40% of the position is spent on calls with Healthcare Providers in which I spend time gathering, reviewing, and verifying documentation.
  • 40% of the position is spent completing credentialing applications for these Healthcare Providers and their prospective employer.
  • Managed strict deadlines effectively, prioritizing tasks and efficiently allocating resources to ensure optimal productivity.

AMN HealthCare, Insight Global Inc.

Compliance Specialist
11.2021 - 03.2022

Job overview

  • .Uploaded and maintained accurate Healthcare Provider records and documentation in the client's proprietary systems and vendor management technologies by reviewing for accuracy for the assigned team
  • Inspected documents for legitimacy, ensuring any/all questionable documents are reviewed by department management or appropriate resources.
  • Contacted relevant professional agencies (e.g Board of Medicine, Board of Nursing, etc.) to verify licensure and investigate disciplinary actions to update internal records.
  • Supported QS department by submitting Reference Requests for ongoing traveler audits and addressing all Compliance Coordinator Follow-Up events.
  • Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization's commitment to regulatory adherence.

Chewy

Customer Service Representative
10.2020 - 11.2021

Job overview

  • Engaged directly with customers via social media platforms, email, and phone calls on topics that included assistance with editing accounts, placing orders, advising on products, etc.
  • Conducted research and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
  • Operated with understanding, active listening, patience, empathy, and kindness to customers and Team Members.
  • Maintained live conversations simultaneously while responding to emails and leaving detailed notes in a fast-paced environment.
  • Demonstrated proficiency with Microsoft, Oracle, Sprinklr, and Back Office systems.

Lakeside Animal Hospital

Customer Service Coordinator
07.2020 - 09.2020

Job overview

  • Demonstrated close attention to detail while preparing tags, scheduling appointments, preparing charts, and filling medications.
  • Managed client and patient records, appointments, and payments through Avimark software.
  • Handled incoming and outgoing calls and emails while providing quality customer service.
  • Performed administrative and clerical tasks, including operating standard office equipment such as printers, desktop computers, scanners, and faxes.

NSU Office of Residential Life and Housing

Resident Assistant
08.2018 - 05.2019

Job overview

  • Lead under the Core Values of the Division of Student Affairs (DOSA): professionalism, responsiveness, initiative, inclusion, and being student-centered.
  • Initiated, planned, and organized community development activities as outlined in the community development (Community Activities for Resident Engagement) model, which responds to the needs and interests of all residents.
  • Identified areas of student conflict and served as a facilitator and mediator for residents in conflict with one another.
  • Operated proactively to avoid crises and respond positively to crisis situations when they occur.
  • Enforced regulations; and encouraged residents to confront policy violations by bringing them to the attention of the staff.
  • Administered policies and rationale to residents and confronted those failing to comply or have violated other residents' rights.
  • Mastered administrative requirements promptly and efficiently (i.e
  • Incident reports, CARE reports, and maintenance requests).
  • Expressed flexibility with new or changed situations, adjusting activities and plans to accommodate.

NSU Office of Residential Life and Housing

Summer Housing Assistant
05.2018 - 08.2018

Job overview

  • Handled the lifting and moving of items 30-40 lbs multiple times throughout the day.
  • Moderated for camps while in attendance at Nova Southeastern University.
  • Supervised housekeeping and maintenance needs, as well as repair requests, which affected the safety and security of guests.
  • Served as a mediator and guide to a diverse community of residents and campers.
  • Fulfilled administrative requirements promptly and efficiently (i.e., incident reports and maintenance request forms).

NSU Office of Residential Life and Housing

Front Office Staff
08.2017 - 05.2018

Job overview

  • Managed the general operation and communication of office procedures and functions.
  • Maintained quality customer service: answering and responding to inquiries via phone and in person.
  • Oversaw the development of community engagement within a residence hall of 400 residents, along with resident assistants, to promote programming initiatives.

NSU Office of Orientation

Orientation Leader
05.2017 - 08.2017

Job overview

  • Communicated with a diverse group of students, parents, and NSU faculty daily.
  • Ensured the fulfillment of administrative requirements (i.e., answering calls, taking messages, sending emails to faculty and students, and running errands).
  • Implemented a variety of orientation programs for new students, transfer students, and visiting parents.
  • Operated as a campus resource for incoming students and peers by answering their questions and providing daily tours.
  • Guided groups of up to 10-15 people on scheduled tours.

Education

Nova Southeastern University (NSU)
Ft. Lauderdale, FL

Bachelor of Science in Environmental Studies/Science
05.2019

Skills

  • Customer Service
  • Critical Thinking
  • Administrative Support
  • Training and mentoring
  • Data Entry
  • Compliance knowledge
  • Document Review
  • Background Checks
  • AMIE and PowerBi expertise
  • Auditing experience
  • Microsoft Outlook, Word, and Excel

References

  • Jacqueline Franko, Insight Global, 8057918937, Jacqueline.Franko@insightglobal.com
  • Samantha Manuel, Chewy Customer Service Supervisor, 732-567-3665, smanuel@chewy.com
  • Bryan Roberts, NSU Resident Hall Director, (954) 262-7290, broberts3@nova.edu

Timeline

Credentialing Analyst I

AMN Services LLC.
03.2022 - Current

Compliance Specialist

AMN HealthCare, Insight Global Inc.
11.2021 - 03.2022

Customer Service Representative

Chewy
10.2020 - 11.2021

Customer Service Coordinator

Lakeside Animal Hospital
07.2020 - 09.2020

Resident Assistant

NSU Office of Residential Life and Housing
08.2018 - 05.2019

Summer Housing Assistant

NSU Office of Residential Life and Housing
05.2018 - 08.2018

Front Office Staff

NSU Office of Residential Life and Housing
08.2017 - 05.2018

Orientation Leader

NSU Office of Orientation
05.2017 - 08.2017

Nova Southeastern University (NSU)

Bachelor of Science in Environmental Studies/Science

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Taliyah White