Summary
Overview
Work History
Education
Skills
Timeline
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Taliyah Polk

New York

Summary

Experienced professional with a proven track record of consistently exceeding expectations in delivering exceptional service across diverse industries. Renowned for finely-tuned abilities in understanding and fulfilling customer needs with precision and care. A natural leader with a talent for mentoring and guiding team members towards excellence in customer service standards.
In administrative capacities, I'm known for seamlessly managing clerical tasks with efficiency and a keen eye for detail. I am adept at maintaining high professionalism while ensuring tasks are completed promptly and accurately, contributing significantly to organizational success.
Bringing a multifaceted skill set and an unwavering dedication to excellence, I thrive in dynamic environments where I can leverage my expertise to make a profound impact. With a passion for delivering unparalleled service and a commitment to continuous improvement, I am poised to excel in any challenge, delivering results with integrity, expertise, and compassion.

Overview

6
6
years of professional experience

Work History

Caregiver

HHAeXchange
08.2023 - Current

PART-TIME

  • Assisted with daily living activities, such as bathing, dressing, grooming, toileting, and meal preparation.
  • Administered medications according to instructions from the client's physician.
  • Engaged in conversation with clients to provide emotional support and mental stimulation.
  • Helped clients maintain a clean and safe living environment by performing household tasks such as laundry and light housekeeping.
  • Transported clients to medical appointments or other errands as needed.

Sales Associate

Nordstrom
06.2022 - 11.2023

PART-TIME

  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide store, products and services information.

Sales Associate

Foot Locker
01.2021 - 05.2022

PART-TIME

  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.

Sales Associate

Krispy Kreme
01.2021 - 06.2021

PART-TIME

  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.

Style Team Member

Target
09.2020 - 12.2020

SEASONAL

  • Kept work area clean and neat to stay productive.
  • Greeted each client and asked questions to determine fashion needs.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Kept notes listing preferences and services provided to clients for quick reference.

Assistant Manager

TOP Program
07.2018 - 04.2020

PART-TIME

  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Managed and motivated employees.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Assistant

Highbridge Woodycrest Center
07.2018 - 09.2018

SEASONAL

  • Greeted clients, assisting operations by performing entrance interview tasks to determine need.
  • Managed phone calls from clients during executives' absences and delivered informative answers to questions
  • Organized and maintained filing systems for documents and records.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.

Education

Bachelor of Science - Computer Systems

New York City of Technology
Brooklyn, NY
05.2025

High School Diploma -

Urban Assembly For The Performing Arts
New York, NY
06.2021

Skills

  • Dispute mediation
  • Cash handling accuracy
  • Relationship selling
  • Sales development
  • Verbal/written communication
  • Reading comprehension skills
  • Money handling
  • Documentation and recordkeeping
  • Listening skills
  • Retail merchandising expertise
  • Team player mentality
  • Customer- and service-oriented
  • Product organization
  • Merchandise restock
  • Office Management
  • Scheduling
  • Documentation And Reporting

Timeline

Caregiver

HHAeXchange
08.2023 - Current

Sales Associate

Nordstrom
06.2022 - 11.2023

Sales Associate

Foot Locker
01.2021 - 05.2022

Sales Associate

Krispy Kreme
01.2021 - 06.2021

Style Team Member

Target
09.2020 - 12.2020

Assistant Manager

TOP Program
07.2018 - 04.2020

Assistant

Highbridge Woodycrest Center
07.2018 - 09.2018

Bachelor of Science - Computer Systems

New York City of Technology

High School Diploma -

Urban Assembly For The Performing Arts
Taliyah Polk