Taliza Parsons
Atlanta,GA
Overview
16
16
years of professional experience
Work History
MANAGER
Delta Air Lines, Inc
10.2022 - Current
- Manage and develops strategies to reduce KPI's
- Responsible for providing reports, presentation and data reviews to senior leadership
- Fosters environment where safety is a core value by providing support, training, accountability, and recognition
- Responsible for leading projects implementation, from defining requirements through deployment
- This will include documentation, setting timelines, facilitating project team meetings, and meeting deadlines
- Proficient in using data visualization tools such as Tableau and PowerBI to analyze assurance auditing and behavior data
- Oversees communication strategies for stakeholder groups to report on project status; collects and organizes feedback and action items; and provides regular updates to stakeholders, sponsors, and others involved in the project including executive summaries and formal presentations
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
PROGRAM MANAGER
Delta Air Lines, Inc
11.2020 - 10.2022
- Responsible for program management and leading the analysis of businesscases and strategic growth of the Ground Safety Assurance projects
- Develop both strategic and tactical plans that create safety-consciousenvironment results
- Identify system needs and design processes to support safety requirements
- Provides strategic leadership and guidance to ensure all business developmentprojects are in support of the day-to-day operation to achieve key performancetargets (Global Injury Rate, Aircraft Damage Incident, and Flight Safety Incident)
- Perform robust analysis of incident reports, metrics, and injury case studies toensure continuous program improvements that ultimately lead to a saferenvironment
- Support Delta stations worldwide by maintaining compliance with all domesticand foreign regulatory agencies while also assisting stations to prepare forinternal (DL) and external (regulatory agency) audits
- Addresses and corrects safety hazards through Delta's Safety Management
- System (SMS), which relies on active employee participation as a critical step inthe hazard identification process
- Coach team members on productivity strategies, policy updates, andperformance improvement plan to accomplish challenging goals
- Monitor progress of programs, using and applying programming documents,program directives, and other program material
- Implement and lead meetings, opening up a dialog with station leaders todiscuss safety subjects
- Meet with project stakeholders on regular basis to assess progress and makeadjustments
- Maintain collaboration with Delta internal safety and compliance teams as wellas fostering external relationships for garnering best practices proven within theindustry
- Implemented risk management strategies to mitigate potential barriers to project success.
- Researched industry best practices in support of training development and program content.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
DIVISIONAL SAFETY SPECIALIST
ACS, Delta Air Lines, Inc
03.2017 - 11.2020
- Responsible for employee injuries, aircraft damages, ergonomics, and humanfactors for Airport Customer Service (ACS)
- Reduced Global Injury Rate (GIR) by 4.6% and aircraft damages by 52% year overyear
- Created training and video resources to help develop a comprehensive ergonomicsprogram
- Helped develop a process to investigate the root cause of positive COVID-19cases within ACS
OPERATIONS SERVICE MANAGER
Delta Air Lines, Inc
01.2013 - 01.2017
- Responsible for the performance-based management of direct reports; providingfeedback regarding the dependability, safety, and customer service, includingrecognition or coaching, and delivered corrective action when appropriate
- Responsible for reviewing daily operational performance, statistical data, andpersonnel files to develop action plans for improvement
- Acted as the station manager; ensuring a safe & secure operation by overseeingdaily flight activities in several concourses
CUSTOMER SERVICE AGENT
Delta Air Lines, Inc
08.2008 - 01.2010
- Responsible for loading, unloading, transferring, and sorting freight & baggage
- Responsible for marshaling aircraft in/out of the gate areas while managing allaspects of the operation to include domestic, international, and regional flights
- Responsible for the departure & arrival of all domestic charter flights (military,major league teams, and college teams) while at the Atlanta airport
- Oversee and coordinated operational performance while responsible for entering
- Weight and Data records for all assigned flights
- Responsible for monitoring and responding to any issues with other Aircraft Load
- Agents (ALAs) while coordinating operational performance such as on-timedepartures and other key performance indicators
- Worked cross-divisional with the charter coordinator to ensure appropriate handling
Education
Bachelor's Degree - Business
Middle Georgia State University
Macon, GA05.2012
Skills
- Team Leadership and Direction
- Program Leadership
- Program Development and Management
- Policy and Procedure Improvements
- Cross-Divisional Collaboration
- Knowledge of OHSA regulations
- Proficient with MS Office
Additional Information
- Results-driven, positive attitude, safety-conscious individual equipped with 15+ years ofverifiable success in the areas of program management, leadership, safety, customerservice, and airline operations.
Languages
Spanish
Native or Bilingual
Timeline
MANAGER
Delta Air Lines, Inc
10.2022 - Current
PROGRAM MANAGER
Delta Air Lines, Inc
11.2020 - 10.2022
DIVISIONAL SAFETY SPECIALIST
ACS, Delta Air Lines, Inc
03.2017 - 11.2020
OPERATIONS SERVICE MANAGER
Delta Air Lines, Inc
01.2013 - 01.2017
CUSTOMER SERVICE AGENT
Delta Air Lines, Inc
08.2008 - 01.2010
Bachelor's Degree - Business
Middle Georgia State University
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