Tallas Campbell
Raleigh,NC
Summary
Dynamic transportation manager with a proven track record at DHL Logistics, excelling in route optimization and fleet management. Adept at enhancing operational efficiency and customer satisfaction through effective communication and strategic planning. Recognized for improving safety records and fostering a high-performing team in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Carrier
Federal Express
12.2022 - Current
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Developed strong relationships with clients, providing excellent customer service and support.
- Provided exceptional customer service through effective communication with clients at every stage of the process.
- Safely navigated through various traffic conditions while adhering to strict deadlines for deliveries.
- Performed regular maintenance checks on vehicles, ensuring safety and reliability in all weather conditions.
- Operated vehicles and equipment to transport packages and mail pieces.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Route Specialist
Foster Caviness
03.2009 - 10.2022
- Contributed to business growth by consistently meeting or exceeding delivery targets.
- Supported internal communication efforts by keeping dispatchers informed of any unexpected delays or issues encountered during deliveries.
- Upheld food safety standards throughout the entire delivery process, from loading to unloading, ensuring compliance with regulations and company guidelines.
- Ensured the freshness of delivered produce by properly loading, storing, and handling products during transportation.
- Enhanced customer satisfaction by delivering fresh produce promptly and efficiently.
- Established strong relationships with clients through courteous service and prompt communication.
- Maintained a clean driving record while transporting perishable items to various locations.
- Demonstrated adaptability by adjusting routes as needed due to road conditions or traffic patterns for optimal delivery times.
- Assisted in inventory management by accurately documenting delivered items and reporting any discrepancies promptly.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Filled out load paperwork and DOT-mandated log books.
Transportation Manager
DHL Logistics
06.2002 - 02.2009
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Organized records of vehicles, schedules and completed orders.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Implemented safety measures, resulting in a significant decrease in accidents and injuries among drivers.
- Developed criteria and application instructions for federal and state public transportation programs.
- Oversaw compliance with federal and state transportation regulations, ensuring all operations met legal standards.
- Improved safety records, conducting regular vehicle maintenance checks and driver training sessions.
- Developed and maintained knowledgeable and productive team of employees.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ10-2017
Skills
- Warehouse management
- Transportation management
- Fleet management
- Route optimization
Timeline
Carrier
Federal Express
12.2022 - Current
Route Specialist
Foster Caviness
03.2009 - 10.2022
Transportation Manager
DHL Logistics
06.2002 - 02.2009
Bachelor of Science - Business Management
University of Phoenix
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