Talley Arce
Chino Valley,AZ
Summary
Qualified, analytical and creative problem solver with valuable professional and customer service abilities. Intelligent and always learning, with the ability to wear many hats.
Overview
15
15
years of professional experience
Work History
MEDICAL RECEPTIONIST CARDIOLOGY
Dignity Health
08.2023 - Current
- Check in/Check out Patients, including insurance verification, update documents, co-pay collection and other office paperwork for 12 providers.
- Assigned solely to monitor patients testing, STAT faxes and Office Staff Pool and communicating information to the proper channels.
- Manage the schedules for 3 providers, calling and confirming, re-scheduling, and maneuvering patient appointments.
- VA Authorization, and Cardiac Device clinics and billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
BILLING SPECIALIST
Thumb Butte Medical Center
09.2022 - 01.2023
- Conduct accurate data entry using various software platforms to maintain and organize patient records and billing information.
- Collaborate with healthcare providers, insurance companies, and patients to resolve any issues related to claims, billing, and medical records.
- Analyze and interpret data from patient records, medical reports, and insurance claims to identify trends and patterns that can improve patient care and billing accuracy.
- Ensure compliance with relevant regulations and standards such as HIPAA, data privacy laws, and insurance requirements.
- Maintain confidentiality and security of all patient data and information
CHART RETRIEVAL SPECIALIST
Ciox Health Phoenix
05.2022 - 09.2022
- Utilized data entry and organizational skills to retrieve medical charts from various locations, including hospitals and clinics, and ensured accurate and timely delivery.
- Accessed and navigated electronic medical records (EMRs) using software platforms and utilized data analytics tools to collect, organize, and analyze medical data.
- Worked remotely and maintained timely communication with insurance companies and independent contractors to recover charts and ensure compliance with HIPAA regulations.
- nsured HIPAA compliance throughout the chart retrieval process by following established procedures for data privacy and security.
- Conducted data import, scanning, and manual keying processes to verify invoice accuracy and maintained accurate and confidential electronic and paper records in compliance with HIPAA regulations.
CUSTOMER SERVICE REPRESENTATIVE
Haines Holding LLC, Farm And Ranch Depot
11.2020 - Current
- Provided support to customers with high accuracy, attention to detail, and efficiency.
- De-escalated customer issues with clear and concise communication skills, and offered exceptional customer service.
- Resolved through investigation and offered solutions outside of job requirements to enhance customer experience.
- Utilized Microsoft Excel and QuickBooks to track, analyze, and maintain financial transactions and customer orders.
- Analyzed and utilized web analytics tools to measure performance, optimize retention and conversion, feedback and improve customer engagement.
ASSISTANT PROJECT MANAGER
European Techniques
10.2018 - 04.2019
- Managed and coordinated up to 100 projects simultaneously, with an annual revenue of 9 million, ensuring timely completion and adherence to budgets.
- Utilized AutoCAD to draft designs from architectural blueprints, ensuring accuracy and adherence to project specifications.
- Supported project managers by resolving issues and completing tasks under tight budgets and schedule demands, ensuring project success.
- Organized and executed a team meeting daily to discuss project progress and resolve issues, maintaining open communication and collaboration.
- Additionally, leveraged proficient data entry skills to efficiently input and manage project information, and effectively utilized Microsoft Excel to track and monitor data required to ensure adherence to project schedule.
ADMINISTRATIVE ASSISTANT
European Techniques
06.2017 - 10.2018
- Managed accounts payable and receivable, bookkeeping, and payroll for a team of 200 employees.
- Conducted data entry using Excel to ensure accurate record-keeping and timely payments.
- Implemented a standard hiring and training processes and wrote SOPs.
- Initiated weekly roundtable discussions with department heads to address internal issues and streamline workflow efficiency.
- Resolved staffing shortages, disputes, employee terminations, and disciplinary procedures while sourcing for qualified candidates through screening interviews
OWNER/PHOTOGRAPHER
Prescott Photography Studio
01.2012 - Current
- Photographed high-quality images for both print and Internet distribution.
- Marketed using social media and volunteering time at events.
- Trained photographers to become independently self employed.
STORE MANAGER
Titlemax
01.2015 - 04.2015
- Managed store accounts and processed new loans.
- Collected on delinquencies.
- Ranked #1 store manager in the region.
STORE MANAGER/PROJECT MANAGER
Stewart Contemporary Jeweler
01.2010 - 01.2012
- Managed all aspects of store operations, including organization,maintenance and purchasing functions.
Skills
- Medical Reception
- Medical Billing
- Medical Records
- Data Entry
- Account Resolution
- Conflict Resolution
- Customer Service
- Office Management
- In/Out Bound Calls
- Strong Computer Skills
Accomplishments
- Western Governors University | Salt Lake City, UT Bachelor of Science in Health Information Management, Expected graduation 2025
- Honor: The National Society of Leadership and Success, Sigma Alpha Pi
- Studied Business, University of Phoenix.
- Certified: 'Train the Trainer', 'Business Management', 'Interior Design', 'Leadership: Practical Leadership Skills', 'Communication Skills every Manager should Master'.
Timeline
MEDICAL RECEPTIONIST CARDIOLOGY
Dignity Health
08.2023 - Current
BILLING SPECIALIST
Thumb Butte Medical Center
09.2022 - 01.2023
CHART RETRIEVAL SPECIALIST
Ciox Health Phoenix
05.2022 - 09.2022
CUSTOMER SERVICE REPRESENTATIVE
Haines Holding LLC, Farm And Ranch Depot
11.2020 - Current
ASSISTANT PROJECT MANAGER
European Techniques
10.2018 - 04.2019
ADMINISTRATIVE ASSISTANT
European Techniques
06.2017 - 10.2018
STORE MANAGER
Titlemax
01.2015 - 04.2015
OWNER/PHOTOGRAPHER
Prescott Photography Studio
01.2012 - Current
STORE MANAGER/PROJECT MANAGER
Stewart Contemporary Jeweler
01.2010 - 01.2012
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