Tallia Houle
Tiverton,RI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Teacher
Sakonnet Early Learning Center
02.2023 - Current
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Developed and administered tests for students to measure academic proficiency and understanding.
Cafe Manager
Groundswell Cafe And Bakery
01.2021 - 03.2023
- Motivated staff to perform at peak efficiency and quality.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Maximized quality assurance by completing frequent line checks.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed and implemented strategies to promote cafe products and increase sales.
- Negotiated contracts with suppliers to secure competitive prices for products.
- Secured daily cash by verifying totals and making nightly deposits.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Purchased food and cultivated strong vendor relationships.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Shift Supervisor
The Pink Bean
02.2018 - 12.2020
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Nanny
The Martin Family
12.2015 - 12.2019
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Engaged with children on age-appropriate level.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Assisted children with homework assignments and special projects across different subjects.
- Taught children everyday skills and language.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Promoted language development skills through reading and storytelling.
- Assisted children in dressing appropriately for day's activities.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Identified warning signs of emotional and developmental problems in children.
- Met children at bus stop to walk home and assist with crossing street.
- Studied and researched food allergies to understand requirements for individuals with such conditions.
- Stayed current on toy and child-related recalls and safety warnings.
Call Center Representative
Mercer
08.2013 - 09.2015
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer calls and emails to answer questions about products and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Attended telephone skills and program information training sessions to boost aptitude.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Educated customers on company systems, form completion, and access to services.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Created and maintained detailed database to develop promotional sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Processed debit and credit card and electronic check payments.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
High School Diploma -
North Attleboro High School
North Attleborough, MA06.2013
Skills
- Co-Teaching and Co-Planning
- Clear Public Speaking Skills
- Social Perceptiveness
- Active Participation in Groups or Events
- Classroom Management
- Documentation
Timeline
Teacher
Sakonnet Early Learning Center
02.2023 - Current
Cafe Manager
Groundswell Cafe And Bakery
01.2021 - 03.2023
Shift Supervisor
The Pink Bean
02.2018 - 12.2020
Nanny
The Martin Family
12.2015 - 12.2019
Call Center Representative
Mercer
08.2013 - 09.2015
High School Diploma -
North Attleboro High School
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