TALLIA TELA-ALAPATI
9105 W. Flaming Rd Unit 2012 Las Vegas,NV
Summary
With over 10 years of customer service experience, expertise lies in delivering exceptional client support through effective communication and proficiency in Microsoft Office. Positive attitude and problem-solving skills consistently contribute to improved customer satisfaction and increased efficiency in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Universal Direct Banker
Axos Bank
02.2025 - Current
- Assisted customers with setting up or closing accounts.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
Customer Service Rep
NV Energy
02.2023 - 12.2023
- Performs varying degrees of clerical functions, which require typing skills, the use of office equipment, and business software systems.
- Provide customer interaction that requires the use of customer service skills, and a significant degree of decision-making authority.
Client Service Rep
Bank of America
09.2019 - 02.2023
- Provide clients with a personalized experience that starts with answering clients' needs.
- Using resources to optimize the client experience, inform, and educate clients on how to conduct simple transactions through our mobile application and online banking.
- Process transactions accurately and efficiently to build client confidence and trust.
- Navigating multiple computer applications while interacting with the client.
Reservation Agent
MGM Resorts International
09.2016 - 07.2019
- Provide upbeat, personalized service from the first guest contact until the completion of reservation(s) for all shows and rooms located within MGM Resorts International properties.
- Handle guests in the most courteous and efficient manner, while responding to guest inquiries or concerns regarding the guest experience.
- Also, anticipating guests' needs to capture all possible up-sell and cross-sell opportunities.
Client Service Rep
Ameriprise Financial
09.2015 - 08.2016
- Serve as the first point of contact and key resource for customer routine service issues, assist in troubleshooting concerns, policy explanation, and updating account information.
- Ensure that all pertinent information is gathered and accurately entered, to make sure there is a prompt resolution.
Education
GED -
Clark County Adult Education
08.2016
Skills
- 10 years Call Center/Customer service
- Effective Written Communication
- Strong Spoken Communication
- Inbound and outbound calling
- Microsoft office expertise
- Attention to Detail
- Efficiency in Fast-Paced Settings
- Time Management in High-Stress Situations
- Windows OS
- Excel
- Self-starter
- Positive attitude
Timeline
Universal Direct Banker
Axos Bank
02.2025 - Current
Customer Service Rep
NV Energy
02.2023 - 12.2023
Client Service Rep
Bank of America
09.2019 - 02.2023
Reservation Agent
MGM Resorts International
09.2016 - 07.2019
Client Service Rep
Ameriprise Financial
09.2015 - 08.2016
GED -
Clark County Adult Education
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