Summary
Overview
Work History
Education
Skills
Reading, crocheting and I love to cook
Timeline
AdministrativeAssistant
Tallisha Malone

Tallisha Malone

South Bend,IN

Summary

Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and process improvement, achieving significant increases in customer satisfaction. Skilled in budget control and conflict resolution, fostering a collaborative environment that drives employee engagement and performance.

Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

  • Customer-focused professional with successful career in sector.

Overview

10
10
years of professional experience

Work History

Manager

McDonald's
06.2015 - 02.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed and motivated employees to be productive and engaged in work.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Live-In Nanny

Britney Reese and Yolanda Lott
02.2024 - Current
  • Prepared nutritious meals and snacks, adhering to dietary restrictions or preferences as needed.
  • Maintained a clean living space by performing light housekeeping duties such as laundry, dishes, and tidying up play areas.
  • Created a positive atmosphere in the home that fostered trust between the nanny, parents, and children alike.
  • Administered medications or provided basic first aid when required, ensuring proper care of the child''s health needs.
  • Assisted parents in managing schedules and appointments, ensuring smooth family operations.
  • Implemented effective bedtime routines that promoted healthy sleep patterns for both young children and teenagers alike.
  • Adapted swiftly to changes in family dynamics or schedules, demonstrating flexibility and resourcefulness in providing high-quality childcare services.
  • Ensured children''s safety and well-being with thorough supervision during indoor and outdoor playtime.
  • Managed behavioral issues effectively, implementing appropriate disciplinary actions in line with parental guidelines.
  • Fostered emotional growth and social skills through consistent daily routines and clear communication.
  • Communicated effectively with children of various ages to establish rapport and understand individual needs appropriately.
  • Collaborated with parents on setting goals for children''s growth, tracking progress regularly through open communication channels.
  • Actively participated in family vacations and events as an additional support system for managing children''s needs while maintaining a professional demeanor.
  • Supported academic success by assisting with homework assignments and reinforcing school lessons at home.
  • Addressed any concerns regarding childcare directly with parents to maintain transparency in decision-making processes about the child''s welfare.
  • Organized engaging outings to parks, museums, and other cultural attractions for enriching experiences.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Taught children everyday skills and language.
  • Involved children in caring for household pets and chores.
  • Taught children basic life skills, manners and personal hygiene.
  • Assisted with light housekeeping duties as well as running errands.
  • Transported children to and from activities using personal or family vehicle.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Helped children complete homework assignments and school projects.
  • Coordinated playdates and outings to meet children's physical and social needs.
  • Supervised children on playground to help develop physical and social skills.

House Cleaner

IL2Clean
02.2023 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to professional house cleaning checklist.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Emptied trashcans and transported waste to collection areas.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Streamlined cleaning processes for faster service, utilizing effective time management strategies.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Operated electronic backpack vacuums and floor sweepers.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Changed bed linens and collected soiled linens for cleaning.
  • Sorted, laundered and put away various laundry items.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Polished fixtures to achieve professional shine and appearance.
  • Returned emptied garbage receptacles to proper locations.

Chef/Cook

Chef Corey Junior Chef Program
04.2022 - 08.2023
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
  • Spearheaded series of cooking workshops for community, building brand loyalty and engaging with wider audience.
  • Reduced food waste significantly, introducing composting program and revising portion sizes.
  • Boosted team morale and productivity with regular training sessions on culinary techniques and customer service standards.
  • Maintained high standards of cleanliness and organization in kitchen, passing all health inspections with excellent ratings.
  • Enhanced guest satisfaction by introducing feedback system to gather insights and make informed improvements.
  • Instituted mentorship program for junior chefs, providing guidance and support to nurture their professional development.
  • Elevated restaurant's reputation, securing positive reviews through meticulous attention to food quality and presentation.
  • Customized meal plans for guests with dietary restrictions, ensuring welcoming and inclusive dining experience.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Set up and broke down kitchen for service.
  • Assisted with menu development and planning.
  • Participated in food tastings and taste tests.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.
  • Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
  • Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
  • Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
  • Enhanced kitchen efficiency by streamlining prep work processes.
  • Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Managed opening and closing shift kitchen tasks.
  • Monitored food quality and presentation to maintain high standards.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Measured and mixed ingredients according to precise recipes for best results.

Education

GED -

Adult Education
Pekin, IL

Skills

  • Customer service

  • Decision-making
  • Verbal and written communication

  • Task delegation



  • Shift scheduling


  • Sales management






  • Safety procedures
  • Coaching and mentoring
  • Work prioritization
  • Inventory

  • Positive attitude
  • Adaptability and flexibility

  • Hiring and training
  • Customer relationship management
  • Staff training

Reading, crocheting and I love to cook

I have had all type of job's, I love to learn new thing's. I have done everything from being a cashier to doing light industrial work.

Timeline

Live-In Nanny

Britney Reese and Yolanda Lott
02.2024 - Current

House Cleaner

IL2Clean
02.2023 - Current

Chef/Cook

Chef Corey Junior Chef Program
04.2022 - 08.2023

Manager

McDonald's
06.2015 - 02.2022

GED -

Adult Education

Similar Profiles

CREATE PROFILE