Summary
Overview
Work History
Education
Skills
Timeline
Generic

Talliyah Young

Cumming,GA

Summary

Friendly Service Advocate with extensive customer follow-up experience to reach mutually satisfactory resolutions. Committed to improving customer satisfaction by constantly pursuing new ways to improve customer service. Adept at troubleshooting problems with customers professionally and emphatically.


Overview

4
4
years of professional experience

Work History

Service Advocate

Target
Cumming, GA
07.2019 - Current
  • Analyzed customers' issues and complaints and initiated corrective actions.
  • Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
  • Performed follow-up services for dissatisfied customers.
  • Developed employee training programs to achieve optimal level of performance during customer interactions.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Managed over 50 customer calls per day.

Crew Member

Chick-fil-A
CUMMING, United States
04.2018 - 06.2019
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.

  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Assisted other team members to achieve goals
  • Worked front counter, drive-thru and other areas

Education

Associate of Science - Health Sciences

Georgia Perimeter College
Alpharetta, GA
05.2024

High School Diploma -

JG Homechool
Cumming, GA
05.2021

Skills

  • Individual and Community Advocacy
  • Efficient Service
  • Implementing Client Care Plans
  • Issue Reporting
  • Teamwork and Collaboration
  • Childcare Support
  • Team Goals

Timeline

Service Advocate

Target
07.2019 - Current

Crew Member

Chick-fil-A
04.2018 - 06.2019

Associate of Science - Health Sciences

Georgia Perimeter College

High School Diploma -

JG Homechool

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