Tallon Parent
North Branch,MN
Summary
Capable IT Tech experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems and is not afraid to learn new things day after day to complete tasks more efficiently.
Overview
3
3
years of professional experience
Work History
IT Help Desk Technician
Wilson Tool International
White Bear Lake, MN
01.2023 - Current
- Installed and configured new hardware, software and peripheral devices.
- Provided technical support to internal customers in a timely manner.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Created user accounts and managed access privileges on networked systems.
- Maintained various databases of customer information and service requests.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
- Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
- Performed complete production machine backups and effectively managed and stored them.
- Managed a company site and migrated their AD users to be managed more smoothly.
- Monitored server performance metrics to ensure optimal operation of IT services.
- Developed processes for resolving customer complaints related to IT services.
- Set up virtual private networks for secure remote access.
- Managed inventory of IT equipment such as laptops, printers, routers.
- Investigated security incidents utilizing log files from servers and devices.
- Updated documentation related to IT procedures and policies.
- Managed and took ownership of projects, and completed them within strict deadlines laid out by leadership.
Cut Die Ruler
Container Graphics Corporation
White Bear Lake, MN
04.2022 - 01.2023
- Inspected completed die-cut components against specifications to assess quality of work.
- Installed cutting, creasing and blank separation tooling into die cutting machinery.
- Monitored and adjusted die-cutting equipment throughout production runs.
- Completed high-quality work with every run by studying guides, samples, charts and specification sheets.
- Operated machines for test runs to check adjustments and obtain product samples prior to full production runs.
- Repaired and replaced worn or defective parts and components using hand and powered tools.
Production Support Technician
Wilson Tool International
Hugo, MN
12.2021 - 04.2022
- Completed visual inspections and manual testing to assess product quality.
- Drew up load maps and stamp locations to maintain traceability throughout processing.
- Measured, tested and visually evaluated finished products to assess conformance with specifications and assign grades.
- Operated and maintained heat treat ovens while continuing a high output of product.
- Unloaded and loaded vacuum, box and shaker furnaces with optimal efficiency.
- Input accurate program numbers for computer-controlled systems.
Automotive Technician
Walmart
Superior, WI
12.2020 - 11.2021
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Maintained certifications and completed training on systems and components.
- Kept detailed records of repairs, labor involved and parts used.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Monitored shop equipment to maintain safe working condition.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Filed records with state as part of performing vehicle safety inspections.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
Education
High School Diploma -
05.2020
Some College (No Degree) - Programming, It, Cyber-Security, Network Admin
- 2015-2020 - A Honor Roll
- Academic Athlete of 2020 Recipient
- 3.65 GPA
- Top Ranked: 12%
Skills
- Small Parts Assembly
- Parts Lubrication
- Operations Support
- Production Scheduling
- Computer Skills
- Microsoft Office
- Critical Thinking
- First Aid/CPR
- Data Management
- Customer Service
- Good Work Ethic
- People Skills
- Planning & Organizing
- Patience and Persistence
- Attention to Detail
- Remote System Analysis
- Network Infrastructure Monitoring
- Support Ticket System Management
- Technical Support Triage
- IT Service Management (ITSM) Oversight
- Technical Documentation
- Technical issues analysis
- Data recovery
- Software diagnosis
- Application support
- Customer service expert
- Technical documents comprehension
- TCP/IP
- Desktop support
- Dependable and Responsible
- Organization and Time Management
- Multitasking Abilities
Timeline
IT Help Desk Technician - Wilson Tool International
01.2023 - Current
Cut Die Ruler - Container Graphics Corporation
04.2022 - 01.2023
Production Support Technician - Wilson Tool International
12.2021 - 04.2022
Automotive Technician - Walmart
12.2020 - 11.2021
Webster High School - High School Diploma,
Lake Superior College - Some College (No Degree), Programming, It, Cyber-Security, Network Admin
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