Talmadge Creel
Angie
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Capitol Bridge Health Services
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Call Center Supervisor
Capitol Bridge Health Services
05.2024 - 02.2025
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Customer Service Representative
Capital Bridge Health Services
06.2023 - 05.2024
- Provided assistance to Medicare Beneficiaries via incoming telephone communication.
- Supported beneficiaries during the enrollment in PDP and MAPDP.
- Coordinated referrals to various public assistance locations.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Maximus Federal
09.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided support for consumers regarding their Medicare Coverage.
Pipeline Welder
Ryan's Fabrication and Welding
08.2000 - 03.2015
- Supported the implementation of new welding technologies, staying current with industry advancements and best practices.
- Provided valuable input during project meetings resulting in streamlined processes and improved team collaboration.
- Enhanced workplace safety by conducting regular equipment inspections and maintenance tasks.
- Championed environmental stewardship initiatives, minimizing ecological impact while maximizing operational efficiency in the field.
- Led a team of skilled technicians, fostering a culture of continuous improvement and professional development.
Deckhand
Gulf Tran
01.2000 - 07.2006
- Rigging, maintenance of the boat, securing cargo, tie boat to platforms and dock, general boat labor
Education
High School Diploma -
Bogalusa High School
05.1995
Skills
- Project management
- Data analysis
- Communication
- Organization
- Problem-solving
- Customer Service Management
- Supervisory
- Time Oriented
- Microsoft
- Data Entry
- Development
Timeline
Customer Service Representative
Capitol Bridge Health Services
02.2025 - Current
Call Center Supervisor
Capitol Bridge Health Services
05.2024 - 02.2025
Customer Service Representative
Capital Bridge Health Services
06.2023 - 05.2024
Customer Service Representative
Maximus Federal
09.2021 - 06.2023
Pipeline Welder
Ryan's Fabrication and Welding
08.2000 - 03.2015
Deckhand
Gulf Tran
01.2000 - 07.2006
High School Diploma -
Bogalusa High School
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