Talmadge Morning Jr
IT Support Professional
Pasadena,CA
Summary
Astute Senior Field Engineer highly skilled in AutoCAD, project management, and safety procedures. Talented individual offering twenty years of experience and training. Proven talent in Information Technology Support. Dedicated IT Field Engineer successful at fostering and developing client relationships. Knowledgeable in Customer Service. More than ten years supporting sales efforts as part of business development teams.
Overview
22
22
years of professional experience
Work History
EUC Field Engineer
Indotronix International Corp, Contracting
Burbank, California
06.2022 - 03.2023
- Working knowledge of Microsoft Windows and Linux Operating systems
- Ability and understanding to talk to customers at multiple levels
- Working knowledge of current networking technologies for LAN support
- Working knowledge of Microsoft Office, Visio, and Project
- Install local and network printers and troubleshoot
- Customer service and time management skills are needed.
Desktop Support Representative
Sempra Energy
Los Angeles, CA
04.2019 - 07.2020
- Image and install applications for Apple and Windows 10 equipment
- Properly tag all incoming and outgoing equipment
- Record weekly equipment inventory reports
- Working knowledge of Warehouse Management Systems and Material Handling Systems
- Install local and network printers and troubleshoot
- Customer service and time management skills are needed
- Care1st, Rosemead — Windows 10 Deployment Team
- Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization
- Implemented innovative marketing strategies that led to an increase in brand awareness and customer engagement
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements
- Frequently inspected production area to verify proper equipment operation
- Evaluated staff performance and provided coaching to address inefficiencies
- Maintained database systems to track and analyze operational data
- Generated reports detailing findings and recommendations
- Educated staff on organizational mission and goals to help employees achieve success
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
Support Team Lead
Solugenix Corporation
02.2018 - 04.2018
- Support Office Set-up including placing/testing switches, IP phones, APs (access points), printers & copiers, etc
- Support teardown and packing of equipment at event completion.
- Windows 7 and 10, MS Office 2010 and 2016, and Internet Explorer.
Senior Support Technician
Leidos
01.2010 - 01.2017
- A key member of the technical support team committed to providing a superior level of service to over 5000 JPL/NASA employees and contractors
- Provided support for Windows 7 and 10 Internet Explorer, Firefox, and Chrome
- Network printing support provided
- Set up and configured user accounts with Microsoft Business products.
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Maintained servers and systems to keep networks fully operational during peak periods
- Responded to customer inquiries and provided technical assistance over the phone and in person
- Installed and configured operating systems and applications
- Configured hardware, devices, and software to set up workstations for employees
- Created user accounts and assigned permissions
- Helped streamline repair processes and update procedures to support action consistency
- Installed, configured, and maintained computer systems and network connections
- Tested new software and hardware before deployment
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Offered assistance in implementing and developing training programs
- Generated reports to track performance and analyze trends
- Patched software and installed new versions to eliminate security problems and protect data
- Removed malware, ransomware, and other threats from laptops and desktop systems
Senior Support Technician
Lockheed Martin
01.2001 - 01.2010
- Key member of the technical support team, committed to providing a superior level of service to over 5000 JPL/NASA employees and contractors
- Provided support for Windows 7 and 10 Internet Explorer, Firefox, and Chrome
- Network printing support provided
- Set up and configured user accounts with Microsoft Business products.
- Delivered high-quality support services to clients, maintaining professionalism and attention to detail at all times
- Contributed to knowledge base articles that assisted both customers and fellow technicians in diagnosing common technical problems quickly
- Established strong relationships with vendors, negotiating contracts for cost-effective solutions that met organizational needs
- Optimized system performance through careful monitoring of key metrics and prompt remediation of identified issues
- Played a crucial role in post-implementation reviews of new systems or upgrades, analyzing feedback from users to further refine processes and improve user experience
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions
- Mentored junior technicians, sharing expertise and knowledge to improve overall team performance
- Championed the adoption of new support tools and technologies, leading to enhanced service delivery and customer satisfaction
- Evaluated emerging technologies for potential implementation within the organization, making recommendations based on thorough analysis
- Streamlined support processes for increased efficiency and reduced response time to customer inquiries
- Implemented process improvements that increased overall support team productivity and effectiveness
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Configured and tested new software and hardware
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Created user accounts and assigned permissions
- Installed, configured, and maintained computer systems and network connections
- Configured hardware, devices, and software to set up workstations for employees
- Installed and configured operating systems and applications
- Tested new software and hardware before deployment
- Installed, configured, and maintained computer systems and network connections
- Diagnosed and troubleshot hardware, software, and network issues
- Helped streamline repair processes and update procedures to support action consistency
- Generated reports to track performance and analyze trends
- Helped streamline repair processes and update procedures to support action consistency
- Diagnosed and troubleshot hardware, software, and network issues
- Maintained servers and systems to keep networks fully operational during peak periods
- Tested new software and hardware before deployment
- Monitored system performance to identify potential issues
- Installed, configured, and maintained computer systems and network connections
Education
Coursera, online — Cybersecurity Certification Courses August 2023 - September 2023 ONLINEAssets, Threats, and Vulnerabilities.Connect and Protect - Organizational Management
University of La Verne, LA VERNE
Verne, La, CA. 01.2008 - 2010.05
Foundations of Cybersecurity - undefined
Skills
Customer Relations
undefinedTimeline
EUC Field Engineer
Indotronix International Corp, Contracting
06.2022 - 03.2023
Desktop Support Representative
Sempra Energy
04.2019 - 07.2020
Support Team Lead
Solugenix Corporation
02.2018 - 04.2018
Senior Support Technician
Leidos
01.2010 - 01.2017
Coursera, online — Cybersecurity Certification Courses August 2023 - September 2023 ONLINEAssets, Threats, and Vulnerabilities.Connect and Protect - Organizational Management
University of La Verne, LA VERNE
01.2008 - 2010.05
Senior Support Technician
Lockheed Martin
01.2001 - 01.2010
Foundations of Cybersecurity - undefined
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