TALMEAKA JOHNSON
Indianapolis,IN
Summary
Compassionate Healthcare Professional experienced in care coordination and patient advocacy. Enhanced patient outcomes through effective management of assessments, referral processes, and collaboration with interdisciplinary teams. Committed to facilitating access to care and supporting patient recovery.
Overview
2
2
years of post-secondary education
28
28
years of professional experience
Work History
Care Navigator
Managed Health Services (MHS)
12.2024 - Current
- Conduct comprehensive member assessments to identify healthcare and social support needs.
- Coordinated referrals with primary care providers, specialists, behavioral health providers, and community organizations to ensure seamless access to care.
- Performed outreach after emergency room visits and hospitalizations to facilitate continuity of care and enhance recovery.
- Educated members on healthcare benefits, preventive care, treatment plans, and community resources to empower informed health decisions.
- Maintain accurate electronic documentation while ensuring HIPAA compliance.
- Collaborate with interdisciplinary healthcare teams to improve patient outcomes.
Help Desk Coordinator
Indiana Department of Education
04.2024 - 12.2024
- Managed help desk operations for educational technology support across state departments.
- Delivered statewide technical support, ensuring timely resolution of customer issues.
- Documented and resolved service requests, enhancing user satisfaction and support efficiency.
- Provided technical assistance to staff, resolving issues with hardware and software systems.
- Coordinated user training sessions for software applications and tools utilized by educators.
Care Coordinator
CICOA
12.2018 - 01.2024
- Coordinated home and community-based services, enhancing access and support for individuals with complex needs.
- Coordinated appointments, therapy, home health, prescriptions, and medical equipment.
- Coordinated home and community-based services for individuals with complex needs.
- Managed high-volume caseloads, ensuring compliance with documentation standards and continuity of care.
Receptionist
Rosewalk Assisted Living
12.2016 - 12.2018
- Coordinated front desk operations, scheduling appointments, and maintaining confidential records to ensure smooth daily operations.
- Welcomed residents and visitors, fostering a friendly atmosphere that enhanced overall experience.
- Handled incoming calls, efficiently directing inquiries to appropriate staff to support timely responses.
- Maintained resident files and confidential records with attention to detail.
Administrative Assistant
Indiana Department of Environmental Management
06.2007 - 12.2015
- Managed scheduling and coordination of departmental meetings and events.
- Coordinated scheduling and managed records to support daily administrative operations.
- Maintained organized filing systems for regulatory compliance records.
- Assisted in preparing and distributing environmental reports and documentation.
Activities Assistant
Community Nursing & Rehabilitation
10.1998 - 06.2007
- Coordinated recreational activities that improved resident well-being and engagement.
- Supported residents in daily activities and personal care routines to promote independence.
- Developed engaging recreational programs that fostered social interaction among residents.
- Collaborated with nursing staff to ensure resident safety and comfort during activities.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Phoenix, AZ 10.2012 - 10.2014
Skills
- Comprehensive Assessments
- Care coordination
- Patient Support
- Patient Education
- Referral Management
- Provider Collaboration
- Care management
- EMR/EHR
- Electronic documentation
- HIPAA Compliance
- HIPAA compliance
- Patient Intake
- Community resource navigation
- Medicaid Managed Care
- Data Management
- Healthcare education
- Healthcare systems
- Community resources
- Community advocate
- Attention to detail
- Time management
- Effective communication
- Problem solving
- Interdisciplinary collaboration
- Active listening
- Conflict resolution
- Team building
- Resource identification
- Customer relationship management
- Appointment Coordination
- Community resources
- Community advocate
Timeline
Care Navigator
Managed Health Services (MHS)
12.2024 - Current
Help Desk Coordinator
Indiana Department of Education
04.2024 - 12.2024
Care Coordinator
CICOA
12.2018 - 01.2024
Receptionist
Rosewalk Assisted Living
12.2016 - 12.2018
Associate of Arts - Criminal Justice
University of Phoenix
10.2012 - 10.2014
Administrative Assistant
Indiana Department of Environmental Management
06.2007 - 12.2015
Activities Assistant
Community Nursing & Rehabilitation
10.1998 - 06.2007