Talon Bock
Ottsville,PA
Summary
Dynamic professional with proven expertise in customer service and conflict resolution at Doylestown Health. Recognized for consistently exceeding call benchmarks while managing accounts with precision. Adept at team collaboration and problem-solving, ensuring efficient operations and enhanced customer satisfaction. Committed to delivering exceptional support and maintaining high standards in all interactions.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Doylestown Health
Doylestown, PA
12.2024 - Current
- Updated customer accounts, addresses and contact information within call management databases.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Lift Attendant
Blue Mountain Ski Resort
Palmerton, PA
11.2024 - Current
- Checked tickets of guests boarding lift.
- Demonstrated patience when dealing with difficult customers or challenging situations.
- Performed emergency stop procedures and evacuations in accordance with safety protocols.
- Provided physical assistance to visitors getting onto and off of rides.
Laborer
Bock Construction
Philadelphia, PA
02.2020 - 03.2023
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
Education
High School Diploma -
Pennridge Highschool
Perkasie06-2024
Skills
- Customer service
- Technical support
- Data entry
- Team collaboration
- Time management
- Conflict resolution
- Attention to detail
- Problem solving
- Payment processing
- Call handling
- Account management
Affiliations
- Snowboarding Legend
Timeline
Call Center Representative
Doylestown Health
12.2024 - Current
Lift Attendant
Blue Mountain Ski Resort
11.2024 - Current
Laborer
Bock Construction
02.2020 - 03.2023
High School Diploma -
Pennridge Highschool
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