TALON POMMIER
Pasadena,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. While having multiple years in the E-commerce industry, I'm committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Billing Specialist & Customer Consultant
The Buy Box LLC
03.2021 - Current
- Billing Management: Prepared accurate invoices and statements.
- Customer Support: Served as the main contact for billing inquiries, providing timely assistance.
- Business Consultation: Conducted one-on-one meetings with clients to strategize and implement solutions aimed at scaling and advancing their businesses.
- Data Analysis: Reviewed billing data to ensure accuracy and resolve discrepancies.
- Dispute Resolution: Worked with customers to address and resolve billing issues professionally.
- Consultation: Advised customers on payment options, billing cycles, and account management.
- Record Keeping: Maintained detailed records of transactions and customer interactions for reporting.
Owner
West Coast Sellers
06.2020 - Current
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Gained extensive knowledge in data entry, analysis and Microsoft Excel.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Picked orders, scanned products and packed boxes.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Shipping and Receiving Order Manager
Cyclebuy
01.2019 - 01.2020
- Inventory Management: Oversees shipping and receiving with accurate tracking of all shipments.
- Order Fulfillment: Manages customer orders, including picking, packing, and shipping per timelines.
- Cross-Department Coordination: Works with sales, purchasing, and warehouse teams to prioritize orders and optimize schedules.
- Vendor Communication: Coordinates with suppliers and carriers for timely inbound shipments and pickups.
- Quality Control: Inspects incoming shipments for accuracy and condition, addressing discrepancies with vendors.
- Documentation: Maintains detailed records of shipping and receiving, including packing slips and manifests.
- Regulatory Compliance: Ensures shipping and receiving processes adhere to company policies and regulations.
- Process Improvement: Identifies ways to streamline operations, reduce costs, and increase efficiency.
Social Media Promoter
USC Events
07.2014 - 01.2020
- Social Media Strategy: Developed targeted social media campaigns to promote events, boost engagement, and drive attendance on Facebook, Instagram, Twitter, and LinkedIn.
- Content Creation: Produced eye-catching graphics, videos, and posts to effectively showcase event details and promotions.
- Audience Interaction: Fostered community excitement by promptly responding to comments and inquiries.
- Analytics Tracking: Monitored and analyzed social media metrics to assess campaign effectiveness and guide strategy adjustments.
- Event Coverage: Provided real-time event updates, and highlights to engage online audiences and drive post-event engagement.
Manager
Orange Julius
04.2014 - 12.2018
- Team Supervision: Manages shift operations by scheduling, delegating tasks, and guiding team members for efficient workflow.
- Customer Service: Ensures high service standards through team coaching on customer interactions, order-taking, and issue resolution.
- Product Quality Control: Monitors food and beverage preparation to uphold quality, portioning, and food safety standards.
- Cash Handling: Oversees cash register operations, ensuring accurate transactions and proper cash-handling protocols.
- Inventory Management: Supports inventory control by tracking stock, placing orders, and conducting regular counts.
- Training & Development: Trains new hires and provides ongoing coaching to enhance team performance and growth.
Education
Music Production & Business
Icon Collective
10-2024
High School Diploma -
South Albany High School
Albany06.2014
Skills
- Management
- E-Commerce
- Billing cycle management
- Business operations support
- Payment posting
- Records organization and review
- Data research
- Decision-making
- Problem-solving
- Analytical thinking
- Dispute resolution
- Shipping and receiving
- Scheduling
- Training
Certification
OSHA Construction Safety and Health, 03/01/14, Present
Additional Information
Very reliable. Perfect attendance for 7 years straight at school.
Timeline
Billing Specialist & Customer Consultant
The Buy Box LLC
03.2021 - Current
Owner
West Coast Sellers
06.2020 - Current
Shipping and Receiving Order Manager
Cyclebuy
01.2019 - 01.2020
Social Media Promoter
USC Events
07.2014 - 01.2020
Manager
Orange Julius
04.2014 - 12.2018
Music Production & Business
Icon Collective
High School Diploma -
South Albany High School
Similar Profiles
Abdullah FarazAbdullah Faraz
Senior Advertising Manager at Buy Box Experts, FreelanceSenior Advertising Manager at Buy Box Experts, Freelance
Czannin Karla JavierCzannin Karla Javier
Operations Assistant at Bargain Box LLCOperations Assistant at Bargain Box LLC
Michael HankinsMichael Hankins
Operations Manager at Box Delivery LLCOperations Manager at Box Delivery LLC