Talon Stum
Summary
Customer service specialist with 10 years' experience resolving complex provider and member's complex inquires. Passionate about delivering excellence service, building strong relationships and problem-solving.
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
20
20
years of professional experience
Work History
Sales Associate/ Quality Assurance
Penske Truck Rental
- Company Overview: Penske is responsible for delivering exceptional customer service and assisting clients with their transportation needs
- Sales Associate- involves engaging with customers to understand their requirements, providing information about rental options, and facilitating the rental process
- Key responsibilities include maintaining product knowledge, promoting special offers such as insurance
- Plays a critical role in achieving sales targets and enhancing customer satisfaction
- Quality Assurance- Monitors and evaluates customer interactions to ensure service quality and compliance with company standards
- This role involves reviewing calls, providing feedback to team members, and identifying areas for improvement in customer service practices
- Collaborates with management to develop training programs and enhance the overall customer experience
- Strong analytical skills, attention to detail, and the ability to effectively communicate feedback are essential for this position to ensure that all team members meet performance benchmarks and adhere to best practices
- Penske is responsible for delivering exceptional customer service and assisting clients with their transportation needs
Customer Service Specialist
Loomis Company
08.2019 - Current
- Working closely with medical providers and members to assist with claims, prior authorizations and benefit questions
- Issuing follow up calls and emails to both members and providers on resolutions on claims and benefit concerns via outbound calls, email and fax
- Preforming administrative task, such as maintaining records and handling policy renewal/cancelation questions
- Monitoring insurance claims to ensure they are settled for members and providers
Chief Home Officer
07.2016 - 08.2019
- Successfully managed a 4-person household
- Managed household budgets and finances
- Performance daily maintenance of house
- Ensured the health and safety of children
Consumer Service Banker
Wells Fargo Bank
08.2011 - 12.2011
- Answered 150+ inbound calls per day to provide exceptional service by offering information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Mitigated risk by following strict policies and procedure set by local, state and federal regulations
- Worked in a professional and customer-centric environment providing exceptional service in evaluating customer's situation to offer relevant solutions to meet their needs
- Created terms for repayment and prevent delinquency in the future
Store Manager
GameStop
04.2005 - 07.2010
- Assisted in recruitment and developed employees
- Motivated 12 team members in a high-energy selling culture by providing guest with appropriate solution to exceed expectations
- Ensured all store associate consistently provided best-in-class service through consistent coaching, feedback support and annual performance appraisals
- Protected company assets through effective inventory control and loss prevention practices
Education
Bachelor - Game Art and Design
Art Institute of Pittsburgh
06.2016
Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Photoshop
- AS400
- GENELCO
- Hogan
- Sales training
- Sales development
- Client service
- Sales goals attainment
- Reading comprehension skills
- Adapt to diverse groups
- Goal oriented
- Sales expertise
- Outgoing personality
- Teamwork and collaboration
- Problem-solving skills
- Superb time management
Timeline
Customer Service Specialist
Loomis Company
08.2019 - Current
Chief Home Officer
07.2016 - 08.2019
Consumer Service Banker
Wells Fargo Bank
08.2011 - 12.2011
Store Manager
GameStop
04.2005 - 07.2010
Sales Associate/ Quality Assurance
Penske Truck Rental
Bachelor - Game Art and Design
Art Institute of Pittsburgh
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