Talonya Perdue

• Greet patients
• Sign in & check out
• Schedule
• Verify Insurance
• Scan, Fax, Info
• Take Payments
• Answer phone & Direct Calls
• Epic
• Data Entry
• Work alongside doctors and nurses
• Audit
• Medical Records
• Email Correspondence
• Responded to customer needs through competent customer service and prompt problem-solving.
• Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
• Explained charges, fees, terms of sales, and service agreements to over 10 customers daily.

• Register and greet patients
• Verify insurance and other documents
• Schedule appointments
• Work alongside doctors
• Assist patients with proper paperwork
• Billing and Claims
• Post payments
• Treatment Plans
• EOB and Coverage
• Communicated effectively with colleagues from diverse backgrounds, fostering a positive working environment for all employees.
• Supported other departments during busy periods or staffing shortages, demonstrating flexibility and adaptability within the role.

Greet and registering patients

• Schedule patients with therapist for appointments
• Billing and claims
• Coding
• Data Entry
• Direct phone calls
• Provide backup Assistance
• Input of data entry for evaluation and recertification
• Assist with new hire training
• Professionally work alongside of Doctors and Therapist
• Supported patients during physical therapy sessions, providing encouragement and motivation for continued progress.
• Coordinated scheduling and documentation for multiple caseloads, streamlining administrative processes within the department.
• Supported physical therapists in administering treatments, leading to more efficient patient care.
• Managed approximately 30 incoming calls, emails and faxes per day from customers

• Review insurance policies to determine coverage
• Prepare insurance claim forms and documents
• Calculate amount of claim
• Transmit claim for payment or further investigation
• Schedule appointments
• Referrals
• Explain Benefits and Health Plan
• Schedule Rides
• Email Correspondence
• Review for Completeness
• Take payments
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Use computers for various applications, such as database management and word processing
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
• Create, maintain, and enter information into databases
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
• Greet visitors or callers and handle their inquiries or direct them to the appropriate people according to their needs
• Conduct searches to find needed information, using such sources as the Internet
• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
• Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.