Microsoft Excel
Talor Edwards
Bellflower,CA
Summary
Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results.
Overview
11
11
years of professional experience
Work History
Care Provider
IHSS Los Angeles County
02.2019 - Current
- Monitoring patients' heart defibrillator
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Ran errands for patients, did shopping, and picked up other necessities.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Retail Sales Specialist
Spectrum
01.2021 - 05.2022
- Maintained consecutive communication via email with retail managers for any employee or company requests.
- Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
- Educated customers on available financing options, assisting them in making informed purchasing decisions.
- Identified opportunities for upselling complementary items during interactions with clients.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Handled in-store purchase payment processing with cash and credit cards.
Front Desk Receptionist
Los Angeles Times
06.2020 - 12.2020
- Answered a high volume of calls in regards to customer’s questions and/or concerns.
- Accurately processed and recorded a high volume of subscriber’s data, meeting all deadlines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved all partners and customer’s requests via email, in regards to any type of account changes, delivery complaints, and feedback.
- Entered and transferred customer personnel; accurately recorded in Excel.
- Verified accuracy of data entered into system to produce error-free reports.
- Created spreadsheets for more efficient recordkeeping.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Customer Service Representative
DIRECTV
10.2016 - 04.2020
- Processing Orders and transactions
- Resolving issues and problems for customers
- Answering questions about services and deals
- Providing customer outreach
- Updated account information to maintain customer records.
- Collecting and Analyzing customer feedback
- Educate customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Manage customer accounts to secure customer satisfaction and repeat business.
Seasonal Package Handler/Driver's Helper
UPS
11.2016 - 01.2017
- Loading and unloading the UPS vehicle
- Assisting the driver with package deliveries
- Making sure all packages arrive during the busy holiday season
- Followed verbal and written instructions to properly move and ship products.
- Stored and secured packages in designated areas to prevent damage and theft.
Warehouse Stock Worker
Amazon Prime
11.2015 - 10.2016
- Receive and put away inventory
- Get customer orders ready and pack them up
- Use scanners to read bar codes on products
- Make sure prime drivers have correct items in their car
- Re-load truck
- Work in rainy and wet conditions
Retail Sales Associate
Victoria's Secret
06.2013 - 10.2015
- Greeting customers
- Cashier
- Bra sizing/measurements
- Sorting inventory in back stock
- Providing accurate information (product features, pricing, and promotion)
- Answering customers’ questions
Education
Associate of Science - Management/Supervison
Los Angeles Trade Technical College
Los Angeles, CA05.2015
High School Diploma -
Lakewood High School
Lakewood, CA05-2013
Skills
- Customer Service
- Data Entry
- People Person
- Attention to Details
- Creative Direction
- Sales
- Upselling
- Customer service
- Phone Etiquette
- Billing/Invoicing
- Cash- handling
- Typing, 10-key, data- driven
- Attentive to detail
- Proficient in MS Office, Excel, HRIS , Pay Com, ADP(Recruitment), Amazon Workspace, Acrobat Pro PDF, Google Workspace, Teams, WebEx, Teams, Pivot Tables
Accomplishments
Microsoft Office, Excel, Leadership Experience, Team Building, Social Listening, Communication skills, Customer service, Excellent attention to detail and ability to follow processes, Supervising experience, English
Software
Microsoft Word
Timeline
Retail Sales Specialist
Spectrum
01.2021 - 05.2022
Front Desk Receptionist
Los Angeles Times
06.2020 - 12.2020
Care Provider
IHSS Los Angeles County
02.2019 - Current
Seasonal Package Handler/Driver's Helper
UPS
11.2016 - 01.2017
Customer Service Representative
DIRECTV
10.2016 - 04.2020
Warehouse Stock Worker
Amazon Prime
11.2015 - 10.2016
Retail Sales Associate
Victoria's Secret
06.2013 - 10.2015
Associate of Science - Management/Supervison
Los Angeles Trade Technical College
High School Diploma -
Lakewood High School
Similar Profiles
Vanessa CeballosVanessa Ceballos
Elderly Caretaker at IHSS Los Angeles CountyElderly Caretaker at IHSS Los Angeles County
Cristhian Carlos Torres-BetancourtCristhian Carlos Torres-Betancourt
Family Caregiver at IHSS (In Home Support Services) Los Angeles CountyFamily Caregiver at IHSS (In Home Support Services) Los Angeles County
Maria Luisa TorresMaria Luisa Torres
Intermediate Clerk at Rancho Los Amigos Los Angeles CountyIntermediate Clerk at Rancho Los Amigos Los Angeles County