Talor Fisher
Denton
Summary
Dedicated Customer Service professional with years of
knowledge of service delivery and proven
multitasking abilities. Committed to maintaining professional
relationships to increase profitability and
drive business results.
Overview
5
5
years of professional experience
Work History
Research Assistant
VRC Investigations
Denton, TX
02.2025 - Current
- Conducted outreach to various medical facilities and pharmacies to ascertain detailed medical history for patient records.
- Set up files for processing by facilities located within a provided geographical range.
- Meet departmental goals for outbound calls.
- Document all call information according to standard operating procedures.
- Track and report all information received.
- Format and edit canvass reports.
- Assist in ensuring canvasses are completed by deadlines.
- Assist other team members in daily functions.
Research Interviewer
Nielsen
Dallas, TX
08.2022 - 07.2024
- Maintained confidentiality of customer information
- and company procedures.
- Established rapport with diverse populations,
- facilitating open communication and yielding Valuable insights for research purposes.
- Conducted interviews with participants to assess eligibility.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
Call Center Trainer
Six Flags
Arlington, TX
07.2021 - 02.2022
- Conducted performance assessments to identify training needs and improve employee skills.
- Monitored team performance metrics, providing feedback for continuous improvement initiatives.
- Partnered with quality assurance teams to align training content with industry best practices and compliance standards.
Warehouse Associate
Amazon
Haslet, TX
09.2020 - 05.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Education
Bachelor of Science - Criminal Justice
University of North Texas
05-2024
Skills
- Teamwork and collaboration
- Microsoft office
- Time management
- Problem-solving
- Data collection
- Multitasking and organization
- Data entry
- Research and analysis
- Attention to detail
Accomplishments
- Research Interviewer of the Year for Nielsen in 2022.
- Promotion to Training Team at Six Flags.
- Multiple Productivity Bonuses at VRC investigations.
Timeline
Research Assistant
VRC Investigations
02.2025 - Current
Research Interviewer
Nielsen
08.2022 - 07.2024
Call Center Trainer
Six Flags
07.2021 - 02.2022
Warehouse Associate
Amazon
09.2020 - 05.2021
Bachelor of Science - Criminal Justice
University of North Texas