Talor Hinton
Jackson,MS
Summary
Proven Unit Secretary at UMMC, adept in enhancing office productivity and patient care efficiency through expert incoming call management and meticulous patient chart maintenance. Demonstrated ability to ensure HIPAA compliance and foster strong relationships with healthcare personnel, showcasing exceptional organizational skills and customer service acumen. Achieved significant reduction in treatment delivery errors, underlining a commitment to excellence and patient safety.
Overview
10
10
years of professional experience
Work History
Unit Secretary
University of Mississippi Medical Center, UMMC
10.2024 - Current
- Enhanced office productivity by handling high volume of callers per day.
- Managed incoming calls and directed to appropriate department.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped maintain Emergency Department''s accreditation status through strict adherence to regulatory guidelines and documentation requirements.
- Expedited patient care by entering physician orders into computer systems, reducing the likelihood of errors and ensuring prompt treatment delivery.
- Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
- Maintained a clean and organized work area, contributing to a safe and efficient environment for patients and staff.
Registrar
Merit Health River Oaks
11.2020 - 09.2024
- Updated computer system with latest information to keep records current and accurate.
- Improved data integrity by conducting regular audits of student records and making necessary corrections.
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Cashier
Walmart
09.2017 - 11.2020
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
CSR
Humana
08.2014 - 09.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Lanier High School
Jackson, Ms05-2014
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Incoming call management
- Patient chart maintenance
Timeline
Unit Secretary
University of Mississippi Medical Center, UMMC
10.2024 - Current
Registrar
Merit Health River Oaks
11.2020 - 09.2024
Cashier
Walmart
09.2017 - 11.2020
CSR
Humana
08.2014 - 09.2017
Lanier High School
Similar Profiles
Keyoshia DonelsonKeyoshia Donelson
Registered-nurse at University of Mississippi Medical Center, UMMCRegistered-nurse at University of Mississippi Medical Center, UMMC
Courtney CrockettCourtney Crockett
Periop Tech at University of Mississippi Medical Center, UMMCPeriop Tech at University of Mississippi Medical Center, UMMC
Clayton MossClayton Moss
Research Assistant at University of Mississippi Medical Center (UMMC)Research Assistant at University of Mississippi Medical Center (UMMC)