Talora M. Simpson
Toledo,OH
Summary
Organized Logistics Specialist with 11 years of experience in account management, dispatching and skill at multitasking with great prioritization and focus. Skilled at data analysis and streamlining operations for increased processing functionality and optimizing business profitability. Dedicated to solutions-oriented problem-solving while also providing exceptional customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Logistics Specialist
Owens Corning
11.2021 - Current
- Generate reports to track deliveries and maintain proper records and documentation.
- Issue timely and accurate responses to both internal and external inquiries.
- Provide customers with status updates for tracked loads.
- Coordinate with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Report emergencies, weather delays, business trends and carrier schedule changes to customers and supervisors.
- Work with plant to load drivers in timely manner to avoid additional cost.
- Consolidating partial shipments.
- Coordinating outgoing shipments to maintain schedules.
Dispatcher
Dunbar Mechanical
10.2019 - 03.2020
- Directed dispatching, routing, and tracking of 10 fleet vehicles for HVAC maintenance.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Closely monitored dispatch board to triage and prioritize over multiple daily calls.
- Sent out technicians to assist based on locations, needs and worker availability.
- Provided training and support to new associates to help provide high-quality customer service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Air and Ground Logistics Specialist
Grand Aire
07.2018 - 09.2019
- Tracked loads from start to finish to ensure timely pick up and deliveries.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Issued timely and accurate responses to both internal and external inquiries.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Provided customers with status updates for tracked packages.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Reviewed pricing structures and conducted negotiations to obtain favorable rates and conditions.
Logistics Supervisor
Dedicated Transport
10.2017 - 07.2018
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Analyzed and calculated driver pay from daily trip sheet.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Analyzed and logged purchase orders.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Kept corporate departments and customers updated on critical shipments.
Airline Account Manager
Forward Air
10.2015 - 10.2017
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Managed accounts by working with various airlines in high volume email truck requests.
- Worked with several 3PL to coordinate airport-to-airport shipments.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Carrier Manager
XPO Logistics
11.2014 - 09.2015
- Managed routes ran by 3PL drivers over 14 rail ramps
- Dispatched, confirmed and recovered missed shipments with new carriers if needed.
- Secured drivers for shipments over various rail ramps by providing cost effective solutions.
- Completed rail billing within company system.
- Provided timely updates to customers.
- Updated loads with correct pick up and delivery times.
- Monitor loads ingating and outgating at rail to ensure timely deliveries.
Transportation Management Customer Service Coordinator
Bolt Express, LLC
02.2012 - 11.2014
- Assessed freight, cargo and material shipments of all types to determine most cost effective vehicle type.
- Provided rate quotes to customer by phone and email expeditiously to maximize business prospect.
- Answered constant flow of customer calls with minimal wait time.
- Worked with asset drivers along 3PL companies to maximize customer transportation solutions.
- Coordinated and monitored movement of loads moved throughout country.
- Coordinated driver dispatch and pay to accomplish daily delivery requirements.
- Maintained accurate shipment, invoice and expense documentation for reliable reference.
- Led shipment scheduling and routing with carriers, enabling reliable customer updates.
Customer Service Representative
Huntington National Bank
04.2007 - 10.2011
- Processed various customer account transactions.
- Monitored teller cash drawer and maintained adequate cash supply while balancing frequently throughout day.
- Maintained secure filing system containing customer information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted available products and services to customers during service, account management, and order calls.
Education
Some College (No Degree) - Pharmacy
University of Toledo
Toledo, OHSome College (No Degree) - Business Administration And Management
Owens Community College
Toledo, OHSkills
- Computerized Time Management Systems
- SAP
- Typing speed 65WPM
- Microsoft Office Tools
- Transportation and Logistics Coordination
- Spreadsheet Tracking
Certification
Transportation Security Administration (TSA) Certification Obtained: February 12, 2014
Timeline
Logistics Specialist
Owens Corning
11.2021 - Current
Dispatcher
Dunbar Mechanical
10.2019 - 03.2020
Air and Ground Logistics Specialist
Grand Aire
07.2018 - 09.2019
Logistics Supervisor
Dedicated Transport
10.2017 - 07.2018
Airline Account Manager
Forward Air
10.2015 - 10.2017
Carrier Manager
XPO Logistics
11.2014 - 09.2015
Transportation Management Customer Service Coordinator
Bolt Express, LLC
02.2012 - 11.2014
Customer Service Representative
Huntington National Bank
04.2007 - 10.2011
Some College (No Degree) - Pharmacy
University of Toledo
Some College (No Degree) - Business Administration And Management
Owens Community College
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