Ta'Lour Doze
Houston,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Supervisor
Macys Credit And Customer Service
05.2024 - Current
- Handle escalated customer calls with professionalism and a focus on resolution and satisfaction.
- Facilitate regular team meetings to discuss performance, updates, and process improvements
- Conduct one-on-one coaching sessions to support agent development
- Review quality of calls to provide actionable feedback and improve customer interactions
- Monitor and manage performance metrics ensuring alignment with company goals
- Lead onboarding training sessions for new hires, fostering a smooth transition into the organization
Credit & Customer Service
Macys Microsite Call Center
08.2021 - 05.2024
- Effective communication
- Processing orders
- Reporting issues with shipments
- Taking inbound and placing outbound orders
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Teller
SPCO Credit Union
03.2020 - 03.2021
- Skilled at receiving and processing banking transactions.
- Strong mathematical skills.
- Ledger balancing
- Attention to detail
PSE Mail processing clerk
United States Postal Service (USPS)
11.2019 - 01.2020
- Sorting and preparing mail for distribution, and hand-sorting letters. As well as preparing mail to load into carrier trucks.
Agent
Alorica Inc.
06.2018 - 11.2018
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Improved patient satisfaction by efficiently managing billing and payment processes.
- Maintained detailed records of customer payments and billing adjustments.
- Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
- Handled billing information over phone.
Team Leader/ Manager
Whataburger
02.2016 - 09.2018
- Maintain sanitation, health, and safety standards in work areas.
- Verify that prepared food meets requirements for quality and quantity.
Sales Associate
Icing by Claire’s
02.2014 - 06.2015
- Greet customers and ascertain what each customer wants or needs
- Help customers try on or fit merchandise.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Education
Masters Degree - Psychology
Houston Baptist University
Houston, TX03.2022
Medical Assisting
Fortis Institute
Houston, TX02.2017
High School Diploma - undefined
Nimitz Senior High School
Houston, TX06.2016
Skills
- Accurate deposit processing
- Ensure customer satisfaction consistently
- Document management and communication skills
- Telecommunications systems knowledge
- Efficient task manager
- Strong detail orientation
- Mail handling
- Credit application processing
Timeline
Supervisor
Macys Credit And Customer Service
05.2024 - Current
Credit & Customer Service
Macys Microsite Call Center
08.2021 - 05.2024
Teller
SPCO Credit Union
03.2020 - 03.2021
PSE Mail processing clerk
United States Postal Service (USPS)
11.2019 - 01.2020
Agent
Alorica Inc.
06.2018 - 11.2018
Team Leader/ Manager
Whataburger
02.2016 - 09.2018
Sales Associate
Icing by Claire’s
02.2014 - 06.2015
Medical Assisting
Fortis Institute
High School Diploma - undefined
Nimitz Senior High School
Masters Degree - Psychology
Houston Baptist University
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