Summary
Overview
Work History
Education
Skills
Timeline
Generic
Talya Graham

Talya Graham

Eastvale,CA

Summary

Dynamic customer service professional with a proven track record at Miele USA, excelling in relationship building and client relations. Demonstrated expertise in cash handling and inventory management, enhancing customer satisfaction through effective problem resolution. Committed to delivering exceptional service and fostering repeat business in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Cashier/Crew Member

McDonald's
01.2020 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Support Specialist

Miele USA
09.2021 - 09.2023
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Merchandise Operations Leader

Walmart DC
10.2023 - 08.2024
  • Implemented loss prevention measures, contributing to reduced shrinkage rates across the store.
  • Reduced out-of-stock occurrences by effectively managing inventory levels and replenishment efforts.
  • Boosted customer satisfaction through attentive service and prompt resolution of issues or concerns.
  • Facilitated the timely processing of incoming shipments, ensuring accurate counts and proper storage according to company guidelines.

Cashier/Sales Associate

Dollar Tree Stores
09.2024 - 05.2025
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

GED -

Pearson Vue
Los Angeles, CA
06.2019

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Relationship building
  • Client relations
  • Customer service and care
  • Sales expertise
  • Cold calling
  • Merchandise planning
  • Store operations
  • Order management
  • Stockroom organization
  • Inventory management
  • Inventory control

Timeline

Cashier/Sales Associate

Dollar Tree Stores
09.2024 - 05.2025

Merchandise Operations Leader

Walmart DC
10.2023 - 08.2024

Customer Support Specialist

Miele USA
09.2021 - 09.2023

Cashier/Crew Member

McDonald's
01.2020 - 07.2021

GED -

Pearson Vue

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