Summary
Work History
Education
Skills
Timeline
Generic

Talya Jones

Harker Heights,TX

Summary

Skilled in customer service and Microsoft Excel, I excelled as a Remote Customer Service Representative at Applying Without a Relevant Job, enhancing customer loyalty through empathetic complaint resolution and effective dispute management. My proactive approach and problem-solving abilities led to significant improvements in customer satisfaction and operational efficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Remote Costumer Service Representative

Applying Without a Relevant Job
05.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

GED -

Harker Height's High School
Harker Heights, TX
12-2016

Skills

  • Customer Service
  • Active Listening
  • Data Entry
  • Problem-solving abilities
  • Customer Relations
  • Problem Resolution
  • Complaint Handling
  • Customer satisfaction measurement
  • Call center experience
  • Microsoft Excel
  • Scheduling
  • Client Relations
  • Money handling abilities
  • Customer Relationship Management (CRM)
  • Product and service solutions
  • Payment Processing
  • Follow-up skills
  • Team Development
  • Professional telephone demeanor
  • Multi-line phone talent
  • Order Processing
  • Paperwork Processing

Timeline

Remote Costumer Service Representative

Applying Without a Relevant Job
05.2024 - Current

GED -

Harker Height's High School
Talya Jones