Talya Mckelphin
Plant City
Summary
Dynamic and results-oriented Crew Member with proven expertise in customer service and teamwork, honed across roles at Zaxbys, Charley's Philly Steaks Joint Base Lewis, and Sonic. Excelled in enhancing customer satisfaction and streamlining operations, evidenced by consistently exceeding performance expectations. Skilled in safe food handling and fostering collaborative environments, I bring a track record of driving efficiency and improving service standards.
Overview
3
3
years of professional experience
Work History
Crew Member
Zaxbys
09.2023 - 11.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Supported training of new crew members, leading to more efficient onboarding process.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
Crew Member
Charley's Philly Steaks Joint Base Lewis
10.2022 - 02.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
Crew Member
Sonic
02.2022 - 07.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Diploma -
Plant City High School
Plant City Fl 05.2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Flexible schedule
- Interactive communication skills
- Safe food handling
- Safety awareness
- Initiative and Self-motivation
- Verbal and written communication
- Leadership qualities
- Drive-thru operations
- Food preparation
- Heavy lifting
- Store opening and closing
- Crew leadership
- Safety
- Resilience and persistence
- Hospitality service expertise
Timeline
Crew Member
Zaxbys
09.2023 - 11.2024
Crew Member
Charley's Philly Steaks Joint Base Lewis
10.2022 - 02.2023
Crew Member
Sonic
02.2022 - 07.2022
Diploma -
Plant City High School
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