Talya Stephens
Houston,TX
Summary
Detail-oriented and reliable professional with several years of combined experience in data entry, customer service, dispatching and leadership roles. Proven ability to manage high volumes of information accurately, resolve customer concerns efficiently, and handle physical tasks in fast-paced environments. Seeking to leverage my diverse skill set in a full-time administrative, logistics, or support role.
Overview
8
8
years of professional experience
Work History
Dispatcher
Best Interest Shuttles LLC
08.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of several fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Data Entry Clerk
Aspen Utility
06.2023 - 10.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Customer Service Representative
TTEC
08.2019 - 02.2023
- Provided phone and email support to 60–80 customers daily, addressing billing, product, and account-related inquiries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Supervisor of Operations
Cotton Restoration
02.2017 - 06.2019
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Manage resources such as labor, equipment, and inventory.
Education
Associate of Arts - Business
Lone Star College
Houston, TX05-2026
High School Diploma -
MacArthur Senior High School
Houston, TX06-2016
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Team leadership
- Conflict resolution
- Team development
Timeline
Dispatcher
Best Interest Shuttles LLC
08.2023 - Current
Data Entry Clerk
Aspen Utility
06.2023 - 10.2023
Customer Service Representative
TTEC
08.2019 - 02.2023
Supervisor of Operations
Cotton Restoration
02.2017 - 06.2019
Associate of Arts - Business
Lone Star College
High School Diploma -
MacArthur Senior High School
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