Talya Stewart
Spring,TX
Summary
Dedicated health insurance navigator with expertise in patient advocacy and benefits research. Proven ability to resolve complex member inquiries and maintain accurate records, ensuring exceptional customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Health Concierge
Aetna
Hartford, Connecticut
04.2025 - Current
- Assisted members with health inquiries and service navigation.
- Researched benefits and coverage options for diverse member needs.
- Communicated effectively with members to address concerns and questions.
- Documented member interactions in the customer relationship management system.
- Collaborated with internal teams to resolve complex member issues promptly.
- Assisted patients with navigating the administrative processes associated with obtaining health insurance benefits.
- Facilitated communication between patients, providers, and insurance companies.
- Maintained accurate records of client interactions in accordance with privacy regulations.
Customer Service Representative
Home Depot
Houston, Texas
07.2024 - 01.2025
- Assisted customers with product inquiries and service requests.
- Processed transactions efficiently at the cash register.
- Maintained cleanliness and organization in the sales area.
- Resolved customer complaints with patience and professionalism.
- Educated customers on store policies and promotions clearly.
- Handled returns and exchanges following company procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Personal Shopper
Joe V's Smart Shop
Houston, Texas
09.2023 - 07.2024
- Assisted customers in selecting grocery items based on preferences and needs.
- Navigated store layout to efficiently locate products for shoppers.
- Communicated product availability and alternatives to enhance customer satisfaction.
- Managed shopping lists, ensuring all requested items were gathered accurately.
- Provided friendly service, addressing customer inquiries and concerns promptly.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Completed pickup and shopping orders for customers within local area.
Personal Shopper
Whole Food Market
The Woodlands, Texas
09.2021 - 09.2023
- Assisted customers in selecting grocery items based on preferences and needs.
- Navigated store layout to efficiently locate products for shoppers.
- Communicated product availability and alternatives to enhance customer satisfaction.
- Managed shopping lists, ensuring all requested items were gathered accurately.
- Provided friendly service, addressing customer inquiries and concerns promptly.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Completed pickup and shopping orders for customers within local area.
Cashier
Sam's Club
Shenandoah, TX
08.2020 - 07.2021
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained accurate cash drawer throughout shift to ensure balance.
- Bagged purchased items carefully while promoting Sam's Club membership benefits.
- Provided friendly customer service to enhance shopping experience at Sam's Club.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Certificate - Medical Billing And Coding
The College of Health Care Professions
TX08-2024
High School Diploma -
Carl Wunsche Sr. High School
Spring, TX06-2019
Skills
- Health insurance navigation
- Benefits research
- Customer relationship management
- Record keeping
- Patient advocacy
- Communication strategies
- Empathetic listening
- Conflict resolution
- Attention to detail
- Time management
- Team collaboration
Certification
- Nationally Registered Certified Medical Billing and Coding Specialists
Timeline
Health Concierge
Aetna
04.2025 - Current
Customer Service Representative
Home Depot
07.2024 - 01.2025
Personal Shopper
Joe V's Smart Shop
09.2023 - 07.2024
Personal Shopper
Whole Food Market
09.2021 - 09.2023
Cashier
Sam's Club
08.2020 - 07.2021
Certificate - Medical Billing And Coding
The College of Health Care Professions
High School Diploma -
Carl Wunsche Sr. High School
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