Talya Thompson
Converse
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Senior Escalations Rep
CVS Pharmacy Health
Remote
01.2024 - Current
- Facilitated patient medication management consultations to enhance adherence and health outcomes.
- Coordinated pharmacy workflow processes to improve efficiency and service delivery.
- Trained new staff on operational procedures and customer service standards, fostering a collaborative environment.
- Developed and maintained comprehensive knowledge of billing systems and software tools.
Roadside Assistance Dispatcher
Agero
San Antonio
06.2022 - 12.2024
- Troubleshot mechanical issues over the phone with stranded motorists who lacked technical expertise.
- Responded to emergency calls from customers experiencing vehicle breakdowns or accidents.
Shift Leader
Whataburger
11.2017 - 03.2021
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Adhered to all health code regulations while preparing food items for customers.
- Implemented training programs that improved staff efficiency and reduced onboarding time for new hires.
Medicare Sales Representative / Customer Service
ConnexionPoint
San Antonio, TX
07.2019 - 12.2019
- Identified customer needs and recommended appropriate coverage options.
- Utilized various software programs to track progress of sales activities.
- Advised customers on best practices for selecting a plan that meets their individual
E-Commerce Assistant
Handbags, Dishes, Collectables
Chicago, Illinois
07.2013 - 01.2015
- Analyzed customer feedback to identify areas of improvement for the store.
- Maintained a secure payment gateway system for customers' transactions.
- Monitored inventory levels and restocked merchandise when necessary.
Education
High School Diploma - undefined
Penn Foster
San Antonio, TXSkills
- Problem solving skills
- Great communication
- Time management
- Customer service
- Conflict resolution
- Fast learner
- Communication Management
- Customer Service
Timeline
Senior Escalations Rep
CVS Pharmacy Health
01.2024 - Current
Roadside Assistance Dispatcher
Agero
06.2022 - 12.2024
Medicare Sales Representative / Customer Service
ConnexionPoint
07.2019 - 12.2019
Shift Leader
Whataburger
11.2017 - 03.2021
E-Commerce Assistant
Handbags, Dishes, Collectables
07.2013 - 01.2015
High School Diploma - undefined
Penn Foster