Talyanna Smith

Work History

STUDS

03.2024 - 07.2024

Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Promoted the store’s piercing services, resulting in increased orders for jewelry pieces.

Brown Harris Stevens, Residential Sales LLC.

07.2021 - 04.2023

Acted as first point of contact and set appointments for prospective clients
Delivered comprehensive daily office support to a team of 147 brokers such as calendar management, expense report preparation, and open house scheduling
Answered incoming calls, directing clients to individual addressing specific needs.
Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow..
Prepared and maintained accurate property listings, sales contracts and closing documents.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
Facilitated training and onboarding for incoming office staff.
Used advanced software to prepare documents, reports, and presentations.

The Melting Pot Restaurants Inc.

09.2020 - 11.2021

Utilized the point-of-sale (POS) system to accurately process orders, manage billing, and handle complimentary items, ensuring precise financial transactions
Consistently achieved bi-weekly sales goals by implementing effective strategies to promote charitable donations, daily specials, desserts, and alcoholic beverages, resulting in increased revenue
Demonstrated enthusiasm and consistently delivered excellent customer service, fostering a positive reputation and generating higher referrals and walk-in business
Proactively suggested and upsold menu items, including add-ons, specialty cocktails, and wine pairings, to enhance the guests' dining experience and maximize sales
Fostered seamless collaboration and coordination with kitchen and bar staff, ensuring efficient order execution, timely delivery, and maintaining optimal operational standards
Thrived in fast-paced environments, efficiently handling multiple tasks while upholding a high level of professionalism and attention to detail

Greentree Country Club

04.2018 - 06.2020

Collaborated with Maitre D' to seamlessly coordinate weddings, bridal showers, retirement parties, and birthday celebrations, ensuring the delivery of exceptional experiences to guests
Created an inviting and immersive environment for guests, offering personalized services and amenities that stimulated their senses
Conducted regular follow-ups with guests throughout their meal to ensure a consistently positive and memorable experience
Assisted in the setup and decoration of wedding venues, ensuring that the event space reflected the desired ambiance and theme
Hosted and maintained visually appealing and effective food tasting displays, showcasing the culinary offerings to potential clients
Addressed and resolved guest and employee complaints, prioritizing complete customer satisfaction and maintaining a harmonious workforce