Talyia Adamitz
Baldwin,MD
Summary
Dynamic and results-oriented professional with extensive experience in customer service and problem resolution, honed at companies like Walgreens. Excelled in team collaboration and complex problem-solving, achieving a 90% accuracy in financial transactions. Skilled in understanding customer needs and maintaining professionalism under pressure, consistently delivering positive outcomes and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walgreens
05.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped put out stock
- faced aisles insuring stock is forward
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Assisting managers print out photos and make photo orders
- Scan in/out FedEX orders for customers and drivers
Transportation Management Coordinator
Army Reserve
06.2022 - Current
- Maintained accurate record-keeping systems for shipments, invoices, and other documentation in compliance with industry regulations.
- Identified hazardous materials and safely secured or disposed of it.
- Documented and inventoried freight, cargo, and material shipments of all types.
- Requested and coordinated transport capabilities to meet missions.
- Arranged documentation and reports for follow-up or response to tracer actions.
Front End Associate
Weis
02.2023 - 04.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Facilitated cash, check and credit transactions on cash register with 90% accuracy.
- Gathered shopping baskets and carts and relocated to designated areas.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Counter Person
Back Mountain Bowl
08.2021 - 04.2022
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Processed customer orders and accurately entered into order system.
- Trained new employees in counter operations, improving overall staff performance and productivity.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
Associate of Arts - Psychology
The Community College of Baltimore County
Essex, MD06-2026
High School Diploma -
Lake Lehman Jr/sr Highschool
Lehman, PA06-2023
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complex Problem-solving
- Calm and professional under pressure
Languages
ASL
Elementary
Timeline
Customer Service Associate
Walgreens
05.2024 - Current
Front End Associate
Weis
02.2023 - 04.2024
Transportation Management Coordinator
Army Reserve
06.2022 - Current
Counter Person
Back Mountain Bowl
08.2021 - 04.2022
Associate of Arts - Psychology
The Community College of Baltimore County
High School Diploma -
Lake Lehman Jr/sr Highschool
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