Talyia Perez
Windsor Locks,CT
Summary
Dedicated professional with experience in healthcare support, office administration, customer service, payroll, and commercial driving. Highly organized, reliable, and skilled in communication, multitasking, and providing exceptional service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Oil Delivery Driver
Dead River Company
03.2025 - Current
- Safely deliver oil to residential and commercial clients.
- Operate CDL-A equipment following DOT regulations.
- Maintain accurate delivery logs and daily truck inspections.
- Requiring driving overnight shifts to ensure timely and safe delivery.
Payroll Specialist
State of Connecticut
02.2022 - 03.2025
- Collaborate with the HR department to upgrade payroll, time, and attendance software, ensuring the transition of 440+ salary non-exempt employees to exempt status
- Inspect payroll errors and prevent repeated mistakes by making adjustments to upcoming pay periods
- Developed and submitted 4 annual payroll reports to senior management for further review and analysis
Billing Specialist
Connecticut Children's Medical Hospital
02.2019 - 02.2022
- Issue and post bills, receipts, and invoices, assisting clients with any invoicing questions
- Process client bills using the company's billing software, creating invoices and reviewing calculations on billing statements
- Process incoming payments, verifying authenticity to accurately balance accounts
- Gather, review, and maintain patient eligibility documentation, including prescriptions, certificates of medical necessity, letters of medical necessity, and prior authorizations.
Fulfillment Specialist
Ticketnetwork
02.2016 - 02.2019
- Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
- Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels
- Handle 100+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Tech Stack: Time Management Conflict Resolution Sales Technical troubleshooting
Education
Medical -
Manchester Community College
Manchester, CT05.2015
Payroll Specialist - undefined
Coursera
01.2026
Timeline
Oil Delivery Driver
Dead River Company
03.2025 - Current
Payroll Specialist
State of Connecticut
02.2022 - 03.2025
Billing Specialist
Connecticut Children's Medical Hospital
02.2019 - 02.2022
Fulfillment Specialist
Ticketnetwork
02.2016 - 02.2019
Payroll Specialist - undefined
Coursera
Medical -
Manchester Community College