Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

Talyia Robinson

Southington,CT

Summary

Accomplish a permanent position in a professional work environment to utilize a distinct blend of client services knowledge and eagerness to excel for a company offering long-term opportunities for professional development in recognition of dedication, drive and outstanding performance. Qualifications: I am a driven, results-oriented client service professional, committed to providing exemplary service to customers. I have the ability to manage multiple projects concurrently, meeting deadlines under time constraints, and managing others under my supervision. I am a resourceful self-starter with exceptional organizational skills, self-motivated. I also have excellent writing, verbal and analytical skills, as well as proficient in Microsoft Office programs.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Office Clerk

State Of Connecticut
Hartford, CT
12.2022 - Current
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained and updated office records, both digital and physical.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.

Patient Care Assistant

Connecticut Children's Hospital
09.2019 - Current
  • Check In/Out patients through system EPIC
  • Takes inbound and outbound phone calls while triaging calls to correct department
  • Verifies patients demographics
  • Collects payments for rendering services
  • Manages providers scheduling templates
  • Schedules/Cancel routine appointments
  • Provides assistance in clinics
  • Assists other departments in the organization
  • Verifies insurance and billing information
  • Accommodate assigned work queues to ensure patients account are accurate
  • Training team members on protocols within the organization
  • Obtain orders/referrals from PCP for future appointments
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reassured patients by explaining medical practices and processes in easy-to-understand terminology.
  • Coordinated and processed personnel files and medical records.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Verified patient insurance coverage and collected required co-payments.
  • Completed EKGs and other tests based on patient presentation in office.
  • Oriented and trained new staff on proper procedures and policies.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Fulfillment Specialist

TicketNetwork
05.2016 - 05.2019
  • Manage a large amount of inbound calls in a timely manner, answering inquiries by clarifying desired information; researched, located and provided information to satisfy the customers need
  • Process orders for tickets and enter them into the system
  • Act as the liaison between managers and customers regarding concerns about product line
  • Resolve any troubleshooting problems concerning existing orders
  • Respond to customer surveys regarding service and products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Cross-trained and backed up other customer service managers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

Medical Sonographer - Medical

Capital Community College
Hartford, CT
08.2021 - Current

High School Diploma -

East Harford High School
East Hartford, CT
08.2009 - 06.2013

Skills

Administrative support

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Certification

First Aid/CPR Certified

Timeline

Office Clerk

State Of Connecticut
12.2022 - Current

First Aid/CPR Certified

10-2022

Medical Sonographer - Medical

Capital Community College
08.2021 - Current

Patient Care Assistant

Connecticut Children's Hospital
09.2019 - Current

Fulfillment Specialist

TicketNetwork
05.2016 - 05.2019

High School Diploma -

East Harford High School
08.2009 - 06.2013

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Talyia Robinson