Talyn Nichols
Lawrence,KS
Summary
A very personable person with excellent customer service and people skills. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and works hard to create a positive work environment. Articulate and results-orientated with a passion for building relationships, cultivating partnerships, and growing businesses.
Overview
3
3
years of professional experience
Work History
Manager on Duty
Raising Cane's Restaurants
Lawrence, KS
03.2022 - Current
- Observed staff performance and provided feedback to ensure quality customer service.
- Delegated tasks to employees and monitored progress of projects.
- Ensured compliance with safety regulations, company policies, and procedures.
- Trained new employees on job duties and company standards.
- Resolved customer complaints professionally.
- Audited cash registers at the end of each shift for accuracy.
- Developed strategies to increase customer satisfaction ratings.
- Investigated incidents reported by customers or staff members.
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
University of Kansas
Lawrence, KSSkills
- Public speaking
- Training and mentoring
- Employee motivation
- Customer service
- Time management
- Policy enforcement
- Problem resolution
- Multitasking
- Staff training
- Conflict Resolution
Affiliations
- Leader of our church's young adult ministry
- Volunteers with a ministry that brings meals to trailer parks and low-income housing
- Volunteers as a youth leader within our church's youth group
Timeline
Manager on Duty
Raising Cane's Restaurants
03.2022 - Current
High School Diploma -
University of Kansas
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