TALYSHA MILLS
Orlando,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Blue Spring Pediatrics
09.2023 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Service Advocate
Farmers Insurance
11.2021 - 07.2023
- Communicate with internal and external customers about intermediate underwriting guidelines and polices to service customer accounts
- Review any problems or discrepancies with any auto, home, umbrella or billing accounts and providing a solution for the customer.
- Deliver exceptional service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Member Services Representative
YMCA
11.2019 - 10.2021
- Assisted with day to day operations of the front desk such as greeting, phone calls, member communications, emails, memberships and registration
- Handled money and balance cash drawer, processed payments for membership and programs
- Utilized data entry skills managing documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Purchasing Manager
Wheelzy
10.2020 - 04.2021
- Crafting negotiation strategies and closing deals with optimal terms
- Manage the purchasing process including the buying, selling and distributions
- Maintain a good rapport with the company’s clientele by using effective communication and problem-solving skills.
- Coordinated paperwork, updated spreadsheets, maintained permanent records and customer interactions using SalesForce to capture data in processing system.
Afterschool Program Site Supervisor
YMCA
08.2019 - 10.2019
- Working closely with assigned schools to create/maintain and improve relations with all staff in order to work together to reach and engage parents and children
- Directed day-to-day operations of education program and supervised support staff
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Met coverage goals by setting effective schedules and delegating work to individual instructors.
Administrative Assistant
Bethune Cookman University
09.2014 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed research to collect and record industry data.
- Provided clerical support to company employees by copying, faxing and filing documents using the record filing system to improve document organization and management.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Retail Supervisor
Charlotte Russe Inc
12.2016 - 03.2019
- Working closely with customers to determine their needs and ensure maximum customer satisfaction
- Administered proper exchange of safe funds and deposits and expedited cash transfers to registers and employees.
- Scheduled trained and delegated assignments to workers to effectively meet expected customer and business demands.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Education
Bachelor Of Arts - Sociology
Bethune-Cookman University
Daytona Beach, FL05.2019
Skills
- Functional Behavior Assessment
- Crisis Management
- Data Entry
- Staff Management
- Computer Proficiency
Affiliations
Zeta Phi Beta Sorority, Incorporated
Certification
- RBT - Registered Behavior Technician
Timeline
Registered Behavior Technician
Blue Spring Pediatrics
09.2023 - Current
Service Advocate
Farmers Insurance
11.2021 - 07.2023
Purchasing Manager
Wheelzy
10.2020 - 04.2021
Member Services Representative
YMCA
11.2019 - 10.2021
Afterschool Program Site Supervisor
YMCA
08.2019 - 10.2019
Retail Supervisor
Charlotte Russe Inc
12.2016 - 03.2019
Administrative Assistant
Bethune Cookman University
09.2014 - 05.2019
Bachelor Of Arts - Sociology
Bethune-Cookman University
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