Summary
Overview
Work History
Education
Skills
Timeline
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Tam Le

Seattle

Summary

Dynamic Center Director at Mathnasium with a proven track record in program management and team building. Enhanced educational growth through innovative curriculum development and effective training initiatives. Skilled in customer service and problem-solving, fostering strong community relationships and optimizing resources for improved student outcomes.

Professional leader with proven track record in driving operational excellence and fostering team collaboration. Skilled in strategic planning, staff development, and resource management, with strong commitment to achieving results. Known for adaptability in dynamic environments, ensuring seamless operations and high standards of service delivery. Possesses strong communication skills, problem-solving abilities, and focus on continuous improvement.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
10
years of professional experience

Work History

Center Director

Mathnasium
11.2020 - Current
  • Assisted in daily operations to ensure smooth center functionality.
  • Supported staff training initiatives to enhance team performance.
  • Coordinated scheduling for staff and activities to optimize resources.
  • Maintained accurate records of attendance and participation in programs.
  • Contributed to development of community outreach strategies to increase engagement.
  • Helped implement safety protocols to create a secure environment for participants.
  • Participated in team meetings to provide input on program improvements.
  • Researched best practices for program delivery and participant satisfaction enhancement.
  • Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
  • Developed strong community relationships to support center programs and initiatives.
  • Led team of educators in creating innovative curriculum that aligned with state standards and promoted student success.
  • Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
  • Collaborated with parents to enhance communication channels, strengthening the home-school partnership for improved student outcomes.
  • Fostered caring and safe environment for children and parents.
  • Kept facility in compliance with all applicable standards and laws.
  • Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth.
  • Led and motivated young people from diverse backgrounds, fostering improved job and social skills.
  • Managed center budget for optimal resource allocation and financial stability.
  • Maximized grant funding opportunities by researching potential sources diligently and submitting well-crafted proposals, securing crucial financial support for center programs.
  • Managed $[Amount] yearly budget for labor, supplies and building costs.
  • Optimized scheduling and staffing to ensure optimal student-teacher ratios, enhancing individualized attention.
  • Analyzed feedback from parents and staff to make informed decisions on program improvements and adjustments.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed crisis situations effectively, minimizing disruption to learning environment and ensuring student safety.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Passenger Service Agent

Swissport USA
05.2018 - 01.2019
  • Managed passenger check-in processes, ensuring compliance with airline policies and procedures.
  • Coordinated baggage handling operations, minimizing delays and improving efficiency at the airport terminal.
  • Facilitated communication between passengers and ground services, enhancing overall customer satisfaction.
  • Trained new staff on operational procedures and best practices to ensure seamless service delivery.
  • Resolved passenger inquiries and complaints promptly, contributing to a positive travel experience.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Educated passengers on safety procedures and provided assistance to disabled passengers

Math Teacher Assistant

John Company
01.2016 - 05.2016
  • Supported lead teacher in implementing lesson plans and instructional strategies to enhance student understanding.
  • Assisted in grading assignments and providing constructive feedback to promote academic growth.
  • Facilitated small group sessions, reinforcing math concepts and addressing individual student needs.
  • Organized classroom materials and resources to streamline learning activities and improve efficiency.
  • Monitored student progress, identifying areas for improvement and recommending targeted strategies for success.

Education

Bachelor of Science - Mathematics

University of Washington
Bothell, WA
06-2019

Skills

  • Program promotion
  • Training and mentoring
  • Team building
  • Space organization
  • Training and coaching
  • Program management
  • Educational growth
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Customer service
  • Multitasking

Timeline

Center Director

Mathnasium
11.2020 - Current

Passenger Service Agent

Swissport USA
05.2018 - 01.2019

Math Teacher Assistant

John Company
01.2016 - 05.2016

Bachelor of Science - Mathematics

University of Washington

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