Tam Nguyen
Layton,UT
Summary
Dedicated and adaptable, excelled at Chick-fil-A by mastering customer service and maintaining high standards of cleanliness, contributing significantly to team efficiency and customer satisfaction. Demonstrated leadership by training new staff, showcasing exceptional problem-solving and communication skills. Achieved notable improvements in operational workflow and customer complaint resolution. Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.
Overview
2
2
years of professional experience
Work History
Team Member
Chick-fil-A
07.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Able to quickly grasp new concepts and adapt to changing environments.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Assisted with training new BOH staff members on established processes and goals.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Prepared food and drinks while following safe food handling procedures.
Education
High School Diploma -
Weber State University
Ogden, UT05-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Following instructions
- Cleaning
- Cash handling
- Flexible schedule
- Workplace safety
- Heavy lifting
- Leadership qualities
Accomplishments
- Handling many orders per shift while ensuring timely and accurate delivery
- Successfully increased order accuracy and speed, reducing average customer wait time
- Assisted in cross-training team members, leading to smoother shifts and more effective team coordination during busy periods.
Languages
Vietnamese
Professional Working
Timeline
Team Member
Chick-fil-A
07.2022 - Current
High School Diploma -
Weber State University
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