Tam Pham
Houston,Texas
Summary
Proven leader and sales enhancer, I elevated Q Nails' profitability through strategic management and fostering client loyalty. At Samurai, service prioritization skills and suggestive selling significantly improved guest experiences. Expert in customer service and sales expertise, I'm adept at driving performance and engagement, ensuring operational excellence and team collaboration. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services need.
Overview
6
6
years of professional experience
Work History
Sales Assistant
the Vo Insurance Agency
04.2023 - 05.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons. Managed approximately 30 incoming calls, emails and faxes per day from customers
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
Server
Samurai
01.2021 - 04.2023
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers. hibachi needs more work to handling food and table set up for many large group of customers.
General Manager
Q Nails
10.2020 - 12.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Server, Host, Bartender
Cafe Ginger Uptown
01.2018 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs. communicating with customer while showing bartender skills and make beautiful drinks.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Applied Science in Information Technology - Management Information Systems
Houston Community College
Houston, TX01.2026
Associate of Science - Nursing
Houston Community College
Houston, TX04.2022
Skills
- Sales expertise
- Customer Needs Assessment
- Customer Service
- Friendly and Helpful
- Adaptable and Flexible
- Team Cooperation
- Reliable and Responsible
- Honest and Dependable
- Creative Thinking
- Attention to Detail
- Organization
- Building Customer Loyalty
- Safety and Cleanliness Standards
- Strong Work Ethic
- Memory retention
- High-volume dining
- Performance Improvement
- Suggestive Selling
- Beverage Preparation
Timeline
Sales Assistant
the Vo Insurance Agency
04.2023 - 05.2024
Server
Samurai
01.2021 - 04.2023
General Manager
Q Nails
10.2020 - 12.2021
Server, Host, Bartender
Cafe Ginger Uptown
01.2018 - 10.2020
Bachelor of Applied Science in Information Technology - Management Information Systems
Houston Community College
Associate of Science - Nursing
Houston Community College
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